Solution Advisor, Regulated Industries Austin

WalkMe; Austin (TX); On-site; USD 120,000 - 140,000; Full time

Job summary

Join WalkMe as a Solution Advisor for Regulated Industries, where you'll bridge sales and delivery. Your role will involve engaging with enterprise clients, developing solutions, and demonstrating WalkMe’s products. With a focus on strategic sectors, you’ll ensure customers' needs are met, supported by an inclusive culture and professional development opportunities.

Benefits

Comprehensive Health Care Coverage

401(k) program with company matching

Flexible Work Arrangements

Professional Development Opportunities

Holistic Benefits

Qualifications

• Minimum of 5 years in SaaS sales with enterprise customers.
• Experience in technical pre-sales or similar roles.
• Familiarity with compliance standards and IT/security environments.

Responsibilities

• Partner with SLED account executives in customer evaluation processes.
• Design and deliver demos tailored to client needs.
• Manage technical POCs onsite and offsite.

Skills

Presentation Skills

Consultative Selling

Technical Knowledge

SaaS Sales

Stakeholder Management

Tools

SAP Products

CRM Systems (SFDC)

Job description

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

As a Solution Advisor for Regulated Industries at WalkMe you will act as the conduit between sales and delivery to translate SLED customers' business vision and strategy into solutions, and guide the technology evaluation part of the sales process. You will work with our most strategic clients, and need to have a passion for understanding their needs and expressing the value of WalkMe's products and solutions in meeting those needs. This role will report to the Director of Solution Advisory for Regulated Industries.

What You'll Own

• Partner with SLED Account Executives by taking a consultative role in the customers' evaluation processes across highly regulated sectors. This includes answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
• Effectively plan and execute on a strategy for Discovery calls. Ability to ask leading questions that allow for you to find a problem.
• Design and deliver tailored, compelling demos that tell a story aligning WalkMe’s capabilities to the needs and priorities of prospective RI customers. These may be communicated through various mediums, including phone, presentation, and live/online demonstrations.
• Develop and maintain trusted advisor relationships with technical and business stakeholders.
• Support RFxs, security assessments/questionnaires, and other technical diligence with precision and responsiveness.
• Manage technical POC's both onsite and offsite.
• Collaborate on and present custom product demonstrations to support the sales cycle.
• Effectively position and communicate WalkMe’s security posture internally and externally.
• Create and maintain collateral to demonstrate WalkMe’s ability to meet the prospect security and privacy requirements.
• Aggregate feedback from customer meetings and be able to convey cross-functionally (i.e. Product Management, Engineering)
• Speak at field events to both the technical and non-technical audiences.
• Educate prospects on best practices in Digital Adoption and WalkMe implementation strategy.
• Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed.

What You Need to Succeed

• Minimum of 5 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, Solution Advisor, Sales Engineer, post-sale functional/technical consultant or equivalent, ideally working with enterprise/regulatory customers.
• Strong presentation skills with an ability to examine, interpret, and articulate complex technical concepts to audiences of varying technical levels.
• Experience working with SAP products and CRM systems such as SFDC preferred
• Familiarity with complex IT/security environments and compliance standards (e.g. StateRAMP, HIPAA, HECVAT, SOC2, etc.)
• Experience building and presenting demo environments for customers at all levels - engineers to C level executives.
• Deep knowledge of the sales cycle and a proven ability to influence deal strategy with technical credibility
• Self-starter with a strong “team player” mindset and positive attitude
• Experience working with state & local agencies, and higher education institutions,
• Bonus if you have experience working with WalkMe, other DAPs, or similar platforms

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation. We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic.
• We value collaboration and understand the importance of a healthy work-life balance . To support, we offer:
• Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Our job titles may span more than one career level. The starting base pay for this role is between $120,000 and $140,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Check out our place in the best companies to work for Here