SOLO Wilderness Medicine Assistant Manager

CoolWorks.com - Jobs in Great Places; North Carolina; On-site; USD 45,000 - 60,000; Full time

Job summary

The SOLO Southeast Assistant Manager at Nantahala Outdoor Center (NOC) supports the department manager in running day-to-day operations and guest-facing activities. This role oversees courses, staff, and logistics across the Southeast region.

You will teach courses, manage calendars and paperwork, coordinate lodging and transportation, and partner with marketing and sales to grow revenue while maintaining high guest service standards.

Qualifications

• Minimum education: Bachelor’s, preferred in a related field.
• Wilderness First Responder certification preferred; EMT or higher advanced training encouraged.
• Preferred 3 years of relevant teaching or guiding experience.
• Strong guest service orientation and ability to lead.
• Excellent time management and prioritization skills.
• Poise, tact, diplomacy, professionalism, and accountability.

Responsibilities

• Act as the secondary manager for staff when the SOLO Manager is unavailable.
• Teach courses as needed (including some weekends).
• Act as the secondary onsite source for students when SOLO instructors are not available.
• Assist in department development: instructor training, new program development, teaching methods refinement.
• Coordinate course logistics: classroom space, lodging, vehicles; book resources with other departments.
• Maintain calendars, and check reservation system for changes.
• Process paperwork for SOLO NH, internal NOC Departments, and guest-facing materials.
• Assist with operational, marketing, and sales projects within the department.
• Collaborate with Specialty Sales Representatives to increase revenue opportunities.
• Manage timecards and expense reports.
• Coordinate with Marketing to maintain SOLO Southeast social media sites.
• Work with Manager on complete, effective course scheduling and staffing.
• Produce class rosters and communicate with instructors about upcoming courses.
• Order office, classroom, and Wilderness Medicine/Survival supplies.
• Other duties as assigned.

Skills

Leadership

Guest service

Time management

Organization

Communication

Teamwork

MS Office

Flexibility

Proactivity

Education

Bachelor's degree

Tools

Microsoft Office

Job description

JOB SUMMARY

The SOLO Southeast Assistant Manager assists the department manager in overseeing all aspects of operations and guest-facing activities. This position reports to the SOLO Southeast Department Manager and is charged with running day-to-day operations and managing projects.

Responsibilities

• Act as the secondary manager for staff when SOLO Manager is not available

• Teach courses as needed (including some weekends)

• Act as the secondary onsite source for students when SOLO instructors are not available

• Assist in department development: Instructor training, developing new programs, refining teaching methods

• Coordinate logistical needs for courses: classroom space, lodging, and vehicles for instructors, work with other departments to book resources for courses (lodging, raft trips, etc.).

• Maintain all calendars, checking our reservation system regularly for changes

• Process all paperwork to meet needs for SOLO NH, internal NOC Departments, and guest facing materials in a timely manner

• Assist with operational, marketing, and sales projects within the department

• Work closely with the Specialty Sales Representatives to increase revenue opportunities

• Manage timecards and expense reports

• Coordinate with Marketing to maintain SOLO Southeast social media sites

• Work with the Manager to ensure complete, effective and strategic course scheduling and staffing

• Produce class rostersand communicate with instructors about upcoming courses

• Order office, general classroom, and Wilderness Medicine/Survival supplies

• Other duties as assigned

Qualifications

• Minimum education: Bachelors, preferred in a related field

• Minimum medical training certification of a Wilderness First Responder, preferred advanced training of EMT or higher

• Preferred 3 years of relevant teaching or guiding experience

• Strong set of social and leadership skills and an assertive personality

• Strong guest service orientation/ability

• Demonstrates flexible and efficient time management with the ability to prioritize

• Requires demonstrated poise, tact, diplomacy, professionalism,and accountability

• Self-disciplined, detail oriented and highly organized

• Ability to function as a team player, take direction as well as function independently

• Competent with web-based applications, email, and Microsoft Office products

• Passion for the outdoor industry and leading an outdoor lifestyle

Physical Requirements

• Able to stand a majority of the workday

• Able to demonstrate proper technique in skills taught during courses

• Must be able to lift and carry 50 lbs

• Must be able to walk 3 miles over uneven terrain

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.