Solar Service Technician

Seal Solar, Inc.; North Little Rock (AR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Rapidly Growing Company

HSA Plan

Company Discounts

Professional Development

Team-centric work environment

Paid time off

Paid Holidays

Advancement opportunities

Job summary

Seal Solar is hiring a Service Technician to support its service crews in Arkansas. The role involves troubleshooting solar systems, documenting visits, and communicating with management and clients to resolve issues on both residential and commercial projects.

Responsibilities include responding to inquiries, monitoring system performance, and coordinating parts returns and billing support. The position requires a high school diploma, and relevant certifications and driver’s license are valued.

Qualifications

• High school diploma or GED required.
• OSHA 30 and NFPA 70E preferred.
• NABCEP PV Associate credential beneficial.
• Valid driver’s license with ability to be insured by company.

Responsibilities

• Troubleshoot solar system issues including inverters, optimizers, isolation faults and string issues.
• Document and track all site visits and service activity.
• Communicate effectively with management and clients.
• Provide service support to residential and commercial sites.
• Promptly respond to client inquiries via calls, texts, and emails.
• Monitor systems to ensure proper operation and identify issues.
• Ship warrantied components back to the manufacturer when replacements are received.
• Identify billing issues and assist clients with resolution.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

High School Diploma or GED

OSHA 30 Certification

NFPA 70E Certification

NABCEP PV Associate Credential

Tools

Inverter testing equipment

Electrical diagnostic tools

Job description

NOW HIRING A service technician:

The Service Technician provides solutions and resolves client issues through troubleshooting and analyzing concerns to support Seal Solar's service crews. The role's responsibilities are related to client management, problem solving, and schedule management. The Service Technician provides technical and problem-solving support to both residential and commercial projects.

JOIN Seal Solar: We ensure 100% customer satisfaction and empower energy independence through solar and storage to homes, businesses, and organizations throughout the region. The Seal Solar team has over 200 years of combined construction experience.

Look at our testimonials and you'll see that we are consistently receiving high praise and, more importantly, trust from both our residential and commercial clients.

WHY JOIN OUR TEAM?

Seal Solar is a design and installation company that helps Arkansas become energy independent through solar and battery storage. We are constantly growing and looking for more solar nerds to join our team!

• Competitive Pay
• Rapidly Growing Company
• HSA Plan
• Company Discounts
• Professional Development
• Team-centric work environment
• Paid time off
• Paid Holidays
• Advancement opportunities

What will I do?

• Troubleshoot solar system issues including, but not limited to, inverters, optimizers, isolation faults, string issues, and communication.
• Document and track all site visits.
• Communicate effectively to management and clients.
• Responsible for service support to both residential and commercial sites.
• Promptly respond to client and customer phone calls, texts, and emails regarding issues clients are facing.
• Monitor systems and identify issues to ensure they are working properly.
• Ship warrantied components and parts back to the manufacturer once replacements are received.
• Identify billing issues, reach out to utility vendors, and help clients resolve billing issues.

Position requirements:

• A high school diploma or GED equivalent is required.
• One year of work experience in a Solar Installation, Solar Service Technician, or similar role is preferred.
• Occupational Safety and Health (OSHA) 30 and National Fire Protection Association (NFPA) 70E certifications are preferred.
• A North American Board of Certified Energy Practitioners Photovoltaic Associate (NABCEP PVA) credential is beneficial.
• A valid driver's license and the ability to be covered under the Company's automobile insurance is required.