Solar Service Technician

Comcast Corp.; Laurel (MD); Hybrid; USD 43,000 - 72,000; Full time

Job summary

Solar Energy World, now a wholly owned subsidiary of Comcast Corporation, is seeking an experienced service tech with expert residential solar install and electrical experience to join our team in the DMV market. You will assess and troubleshoot solar equipment, replace faulty parts, document activities, and coordinate with homeowners and manufacturers.

Ability to work nights/weekends and overtime. Join a company backing by Comcast with a strong focus on quality, integrity and customer service

Qualifications

• Must have expert residential solar install & electrical experience.
• Ability to identify technical issues and perform troubleshooting.
• Strong documentation and communication with homeowners.

Responsibilities

• Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
• Replacing faulty equipment and commission to system
• Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
• Calling the manufacturer technical support hotline and troubleshooting on-site equipment
• Placing orders for standard parts as needed
• Initiating and referencing claim numbers to troubleshoot and push through warranty approval
• Documenting service activities and maintaining accurate records of maintenance and repairs
• Assisting in processing shipping labels for returned equipment
• Informing managers of work completion and any other necessary updates on system issues
• Stocking company work truck with necessary tools and parts that may be needed on-site
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
• Other duties and responsibilities as assigned

Skills

Customer Service

Solar Energy

Solar Panels

Solar Systems

Troubleshooting

Education

High School Diploma / GED

Certifications (if applicable)

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Solar Energy World, now a wholly owned subsidiary of Comcast Corporation, is a top-rated, award-winning regional solar panel installation company for residential property owners serving Maryland, Virginia, Delaware, Pennsylvania, New Jersey, Florida, and Washington D.C.

Comcast has a long and successful history of acquiring, investing in and growing small companies. Solar Energy World has Comcast’s full backing and support as part of it’s new Energy Services business unit, and they are focused on expanding our reach, and fully supporting our dedication to in-house quality, integrity, and lasting value for every homeowner we serve. Because tomorrow matters. We are looking for an experienced service tech to join our team in our DMV market.

Job Description ** MUST HAVE EXPERT RESIDENTIAL SOLAR INSTALL & ELECTRICAL EXPERIENCE**

• Assessing and identifying technical issues with solar equipment, and implementing troubleshooting protocols
• Replacing faulty equipment and commission to system
• Notifying homeowners of on-site arrival and providing information on service findings and advising of the next steps to resolve
• Calling the manufacturer technical support hotline and troubleshooting on-site equipment
• Placing orders for standard parts as needed
• Initiating and referencing claim numbers to troubleshoot and push through warranty approval
• Documenting service activities and maintaining accurate records of maintenance and repairs
• Assisting in processing shipping labels for returned equipment
• Informing managers of work completion and any other necessary updates on system issues
• Stocking company work truck with necessary tools and parts that may be needed on-site

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Customer Service, Solar Energy, Solar Panels, Solar Systems, Troubleshooting

Compensation

Maryland Pay Range: $31.37 - $52.07 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Benefits

• Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.
• Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.
• Additionally, Comcast provides best-in-class Benefits to eligible employees.
• We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.
• That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life.
• Please visit the compensation and benefits summary on our careers site for more details.

Education

• High School Diploma / GED
• Certifications (if applicable)

Relevant Work Experience 7-10 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.