Solar Service Manager

AllSeason Solar & Roofing; Absecon (NJ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance options.

Paid time off (PTO)

Paid vacation

Paid holidays

Bonus potential

Job summary

AllSeason Solar & Roofing in Absecon, NJ is seeking a Solar Service Manager who is highly organized and solution-oriented to serve as the primary contact for client maintenance and service needs.

You will coordinate service requests with field crews, log issues, communicate timelines clearly, and ensure timely resolutions while maintaining accurate records in our CRM system.

This role requires 3+ years in client-facing operations or service management and offers a base salary with bonus potential.

Qualifications

• 3+ years in client-facing operations or service management.
• Strong written and verbal communication to explain technical topics to non-technical clients.
• Ability to manage multiple projects, priorities, and deadlines.

Responsibilities

• Serve as the primary contact for maintenance-related client inquiries and service updates.
• Receive, log, and assess service requests and reported system concerns in a timely manner.
• Communicate clearly with clients regarding system issues, scheduling timelines, and repair progress.
• Manage client expectations while following company standards and documentation requirements.
• Coordinate maintenance appointments with internal crews and subcontractors to ensure efficient coverage.
• Optimize scheduling based on urgency, geography, and technician availability to reduce downtime.
• Ensure site access requirements and provide crews with all necessary information before dispatch.
• Track each job from scheduling through completion with timely updates.
• Review monitoring data to identify potential system issues before dispatch when applicable.
• Collaborate with technical staff to determine resolutions and next steps for service matters.
• Escalate complex issues appropriately and support resolution through follow-through.
• Maintain accurate service records in CRM or internal systems and identify recurring issues for process improvement.

Skills

Client-facing operations

Communication skills

Project management

Attention to detail

Field crew coordination

Tools

CRM software

Job description

About the Role

AllSeason Solar & Roofing is seeking a highly organized,solutions-oriented Solar Service Manager to serve as the primary pointof contact for clients regarding solar system maintenance and service needs.This role supports both clients and field teams by ensuring service requestsare received, assessed, scheduled, and resolved efficiently.

Success in this position looks like clear clientcommunication, proactive issue management, and reliable coordination ofmaintenance activities—so clients stay informed and systems receive timelyattention.

Benefits

• Competitivebase salary plus BONUS


• Healthinsurance options.


• Paid time off (PTO), Paid Vacation and Paid Holidays.

Duties & Responsibilities

• Serveas the primary contact for maintenance-related client inquiries andservice updates.


• Receive,log, and assess service requests and reported system concerns in a timelymanner.


• Communicateclearly and professionally with clients regarding system issues,scheduling timelines, and repair progress.


• Manageclient expectations while following company standards, policies, anddocumentation requirements.


• Coordinatemaintenance appointments with internal crews and subcontractors to ensureefficient coverage.


• Optimizescheduling based on urgency, geography, and technician availability toreduce downtime.


• Confirmsite access requirements and ensure crews receive all necessaryinformation before dispatch.


• Trackeach job from scheduling through completion, ensuring timely resolutionand accurate updates.


• Reviewmonitoring data and identify potential system issues before dispatch whenapplicable.


• Collaboratewith technical staff to determine appropriate resolutions and next stepsfor service matters.


• Escalatecomplex or high-priority issues appropriately and support resolutionthrough follow-through.


• Maintainaccurate service records in CRM or internal systems and identify recurringissues for process improvement.

Requirements

• 3+years of client-facing operations and/or service managementexperience.


• Strongwritten and verbal communication skills with the ability to explaintechnical topics to non-technical clients.


• Provenability to manage multiple projects, priorities, and deadlinessimultaneously.


• Strongorganizational skills and attention to detail, with a focus on accuracyand follow-through.


• Comfortinteracting with both technical teams and clients in a calm,solution-oriented manner.


• Experiencecoordinating field technicians, crews, or contractors (preferred).


• Basicunderstanding of solar monitoring systems (e.g., SolarEdge, Enphase)(preferred).


• Abilityto remain composed and responsive in high-pressure, time-sensitivesituations.