Solar Programs Associate: Consumer Complaints & Data

NextGenEnergyJobs; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

Energy Solutions in Chicago, IL is seeking a Solar Programs, Associate - Consumer Protection to process consumer complaints, categorize issues, and maintain case records across CRM systems. You will support timely resolutions by coordinating follow-ups and applying established SOPs.

Fluency in Spanish is required to assist native complainants and ensure accurate documentation. Ideal candidates have a bachelor’s degree or at least two years of related work experience, strong written and verbal

Qualifications

• A bachelor’s degree or a high school degree with a minimum of 2 years of relevant work experience.
• Strong organizational and coordination skills, including tracking tasks and managing competing priorities.
• Ability to follow established procedures and apply SOPs to routine workflows.
• Ability to identify issues and escalate appropriately.
• Strong written and verbal communication skills.
• Attention to detail and ability to maintain accurate records.
• Proficiency with Microsoft Office and CRM or tracking systems.
• A one-page cover letter will be required explaining your interest in the company and the role (the use of AI is prohibited in the drafting).
• Fluency in Spanish, including verbal and written communication, to assist native Spanish complainants.
• The salary range for this role is $60,000–$70,000/annually with a target compensation of $60,000 - $66,500/annually based on experience and qualifications.

Responsibilities

• Process and document consumer complaints by following established workflows and recording required case details.
• Review and categorize complaints using defined standards to support tracking and prioritization.
• Maintain and update case records in program systems and CRMs, ensuring completeness and accuracy.
• Identify and troubleshoot missing information and coordinate follow-up requests using established templates.
• Communicate and resolve case-related inquiries with consumers and vendors regarding status, documentation needs, and next steps using approved guidance.
• Coordinate follow-up actions with stakeholders to support timely case progression.
• Apply program requirements and SOPs to resolve routine issues.
• Escalate non-routine or sensitive issues to supervisors or senior team members.
• Track and update case progress and workflow status in reporting systems.
• Validate data entries and correct routine discrepancies to maintain data quality.

Skills

Organizational skills

Communication skills

Attention to detail

Issue escalation

SOP adherence

CRM proficiency

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

CRM systems

Job description

Energy Solutions in Chicago, IL is seeking a Solar Programs, Associate - Consumer Protection to process consumer complaints, categorize issues, and maintain case records across CRM systems. You will support timely resolutions by coordinating follow-ups and applying established SOPs.

Fluency in Spanish is required to assist native complainants and ensure accurate documentation. Ideal candidates have a bachelor’s degree or at least two years of related work experience, strong written and verbal