Solar Programs Associate – Strategy and Outreach

Jobtailor; Chicago (IL); On-site; USD 48,000 - 68,000; Full time

Job summary

Jobtailor in Chicago seeks a program operations specialist to execute and own defined segments of the Energy Solutions program portfolio, focusing on rebate processing and incentive claims, data integrity, and adherence to SOPs and internal controls.

You will support day-to-day workflow, prioritize tasks, escalate complex issues, manage applications and inquiries, and assist with outreach and event preparation, contributing to compliant and efficient program operations.

Qualifications

• Bachelor's degree in project management or related field required, or High School degree plus 2 years’ experience.
• Strong written and verbal communication skills to answer stakeholder and program participant inquiries concisely and professionally.
• Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint).
• Demonstrated ability to independently manage multiple tasks and deadlines and respond promptly to internal communications.

Responsibilities

• Execute and own a defined segment of program operations within the Energy Solutions program portfolio.
• Support day-to-day workflow performance for assigned programs, including rebate processing and incentive claims.
• Ensure timely processing and issue resolution, data integrity, and compliance with program rules and internal controls.
• Complete tasks accurately, efficiently, and in alignment with SOPs and quality standards.
• Organize and prioritize work, troubleshoot routine issues within defined guidelines.
• Provide guidance on procedural questions while escalating more complex issues appropriately.
• Manage application queues and shared inboxes to address claims and participant inquiries per SOPs.
• Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs.
• Escalate non-routine issues or exceptions to the Project Manager as appropriate.
• Maintain records and documentation in line with program guidelines and compliance requirements.
• Support outreach activities including event preparation and presentation preparation

Skills

Communication skills

Microsoft Office

Organizational skills

Multitasking / time management

Customer inquiries handling

Education

Bachelor's degree in project management

High School degree plus 2 years’ experience

Tools

Excel

Word

Outlook

PowerPoint

Job description

• Execute and own a defined segment of program operations within the Energy Solutions program portfolio
• Support day-to-day workflow performance for assigned programs, including rebate processing and incentive claims
• Ensure timely processing and issue resolution, data integrity, and compliance with program rules and internal controls
• Complete tasks accurately, efficiently, and in alignment with established standard operations procedures (SOPs) and quality standards
• Organize and prioritize work, troubleshoot routine issues within defined guidelines
• Provide guidance on procedural questions while escalating more complex issues appropriately
• Manage application queues and shared inboxes to ensure claims and participant inquiries are addressed in accordance with documented SOPs
• Review, validate, and process applications and claims in accordance with program rules, eligibility criteria, and SOPs
• Escalate non-routine issues, complaints, or exceptions to the Project Manager as appropriate
• Maintain accurate records and documentation, in alignment with program guidelines and compliance requirements
• Support outreach activities including event preparation and presentation preparation

Requirements

• Bachelor's degree in project management or related field required or High School degree plus 2 years’ experience
• Strong written and verbal communication skills, with the ability to answer stakeholder and program participant inquiries received over email or calls concisely, courteously, and professionally
• Working knowledge of Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Strong organizational skills and attention to detail, with the ability to identify issues and escalating when needed
• Demonstrated ability to independently manage multiple tasks and deadlines and respond to internal communication from peers and managers promptly.

Certifications & Qualifications

• Bachelor's degree in project management
• High School degree plus 2 years’ experience