Solar Operations and Maintenance Manager

Start your career with Simply Solar; Petaluma (CA); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k)

Job summary

Simply Solar in Petaluma, CA is seeking a Customer Success Manager to be the first point of contact for homeowners with questions or problems about their solar systems, guiding each case from the initial call through resolution.

You will answer inbound calls and emails about system performance, schedule field technicians, and coordinate warranty claims with manufacturers. You will document all communications in our CRM and help grow the service team as the department expands.

Qualifications

• At least 1 year in the solar industry in any role.
• Strong communication and a helper mindset for customers.
• Organized with the ability to manage multiple cases at once.
• Interest in learning how solar systems work and how to troubleshoot them.
• Able to navigate industry terminology and meet deadlines.
• Work effectively in a high-volume environment.
• Able to work independently and in a team.
• Proficient in MS Office and GSuite.

Responsibilities

• Answer inbound calls and emails from customers about system performance, monitoring, and service needs.
• Diagnose common issues and resolve remotely when possible.
• Schedule field technicians and keep customers informed throughout the process.
• Work with manufacturers on warranty claims and replacement equipment.
• Document cases and communications in our CRM.
• Coordinate the service crew's schedule.
• Identify recurring issues and suggest process improvements.

Skills

Communication

Time management

Organization

Customer service

Teamwork

Learn quickly

Industry knowledge

Tools

MS Office

GSuite

Salesforce

CRM software

Job description

About Simply Solar

Simply Solar has designed, installed, and serviced solar systems across California for more than a decade. We are expanding our service and maintenance department and are hiring a Customer Success Manager to work directly with our customers, field technicians, and equipment manufacturers.

The role

This is a customer-facing, office-based (hybrid option available) position. You will be the first point of contact for homeowners with questions or problems related to their solar systems, and you will manage each case from the first call through resolution.

Day to day, you will:

• Answer inbound calls and emails from customers about system performance, monitoring, utility bills, roof work, and other service needs
• Diagnose common issues and resolve what can be handled remotely
• Schedule field technicians when a site visit is needed and keep customers informed throughout the process
• Work with manufacturers (Enphase, SolarEdge, Tesla, SMA) on warranty claims and replacement equipment
• Document cases and communications in our CRM
• Help coordinate the service crew’s schedule
• Identify recurring issues and work with leadership to improve our processes

The department is growing, and as it does, this role will take on more responsibility for the service team.

What we’re looking for

• At least 1 year of experience in the solar industry, in any role (sales, installation, permitting, administration, or service)
• Strong communication skills and an interest in helping customers, including when they are frustrated
• Organized and able to manage multiple open cases at once
• Interest in learning how solar systems work and how to troubleshoot them
• Ability to navigate industry-specific terminology
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work successfully in a high-volume environment
• Comfortable working both independently and as part of a larger team
• High proficiency with Microsoft Office and GSuite or similar
• Ability to learn quickly and develop additional industry knowledge

Helpful but not required

• Experience with inverters or monitoring platforms
• Salesforce or other CRM experience
• Field experience installing or servicing solar systems
• Experience leading a small team
• NABCEP certification or an electrical background

Compensation and benefits

• $75,000-$95,000 per year, depending on experience
• Medical, dental, and vision coverage
• 401(k)
• Full-time, in-office position at our Petaluma, CA office