Solar Service Manager

Start your career with Simply Solar; Petaluma (CA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Job summary

Simply Solar is seeking a proactive service leader in Petaluma, CA to oversee the Client Services department, coordinate field support, and drive performance. The role requires PV system familiarity, strong communication, and a track record of improving customer service quality.

The team handles commissioning, warranty repairs, and post-installation support. Responsibilities include staff leadership, scheduling, liaising with other divisions, and driving process improvements to ensure customer

Qualifications

• Strong understanding of PV system design and installation for grid-tied, off-grid and hybrid configurations.
• Experience with commissioning procedures and shutdown/LOTO processes.
• Excellent problem-solving and attention to detail.
• 1+ year minimum experience in solar industry.

Responsibilities

• Oversee daily workflow of the Client Services department, including scheduling and dispatching maintenance crews.
• Provide leadership to the Client Services Administrator and maintenance staff.
• Coordinate service calls and respond to dispatches promptly.
• Review project plans to ensure alignment with approved designs.
• Track case progress and document communications with clients and manufacturers in CRM.
• Develop and implement training and QA programs for the Client Service team.
• Identify opportunities to improve customer service and retention.

Skills

PV system design

Grid-tied systems

Off-grid systems

Hybrid systems

Troubleshooting

Education

Bachelor's degree in engineering or related field

Tools

GSuite

Salesforce

Job description

General Responsibilities

• Responsible for ensuring Simply Solar systems are operating and maintained as intended in a safe and efficient manner.


• Coordinate and perform pre-energization, commissioning, warranty repairs, and manage technical and field support.


• Promote a positive company image through service quality, professionalism, and a strong sense of urgency.


• Recruit, train and manage departmental staff.


• Provide constructive and timely performance evaluations.


• Draft, implement, and execute policies and procedures to ensure quality post-installation customer service.


• Establish service standards and requirements for the department.


• Develop and implement methods to record, assess, and analyze client feedback.


• Develop and implement training and quality assurance programs for the Client Service team.


• Identify and recommend expansions to technology and equipment that may improve customer service and retention.

Daily Duties

• Oversee the daily workflow of the department, including scheduling and dispatching maintenance crew members.


• Provide leadership to the Client Services Administrator and Maintenance crew members.


• Act as a liaison between the Client Service Department and other divisions in the company.


• Manage and maintain work schedule and three week look-ahead, providing frequent reports of job status to the Director of Operations.


• Coordinate and/or respond to Service calls as dispatched.


• Troubleshoot problems in photovoltaic inverters and monitoring.


• Review project plans, specifications, and installation instructions to ensure that the project is built according to the approved design and specifications.


• Coordinate additional help for field work as needed.


• Track progress of cases and log communications with clients and manufacturers in CRM.


• Work with OEMs to determine warranty status of installed equipment.


• Fill out Service Work Orders to track travel, labor time, and materials used.


• Other duties as assigned.

Requirements

• Strong understanding of grid-tied, off-grid and hybrid PV system design and installation, commissioning procedures, shut down/LOTO procedures, programming, troubleshooting, monitoring, and repair.


• Excellent interpersonal skills and strong attention to detail.


• Excellent critical thinking and organizational skills.


• 1+ year minimum experience in solar industry


• Bachelor’s degree in engineering or related field preferred.


• Industrial communications and networking knowledge, including wired and wireless networks and system topologies.


• Excellent verbal and written communication skills.


• Strong analytical and problem-solving skills.


• Proficient with GSuite, Salesforce and related software.


• This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, and copiers.


• Must be able to remain in a stationary position and operate a computer for long periods of time.


• Must be able to transport materials and equipment to complete assigned job tasks: up to 50 pounds individually, and up to 100 pounds with assistance

Compensation

• 60,000 - $75,000 per year


• Full medical/dental/vision benefits + 401k