Solar O&M Performance Coordinator — Faults & AI Enablement

Motive; Tustin (CA); On-site; USD 65,000 - 95,000; Full time

Job summary

Motive Energy seeks an O&M Performance Coordinator in Tustin, CA to monitor multiple portals, identify faults, and trigger production-loss alerts. You will initiate quotes, schedule technicians, and collaborate with field staff to request RMAs while maintaining rigorous documentation.

The ideal candidate brings deep C&I solar O&M experience, fluency with PowerTrack, SolarEdge, and SMA, and an interest in applying AI tools to streamline monitoring and client communications.

Qualifications

• 5+ years of experience in commercial & industrial (C&I) solar, with hands-on exposure to O&M operations.
• Advanced understanding of monitoring portal platforms, including PowerTrack, SolarEdge, and SMA.
• Strong troubleshooting skills and the ability to diagnose system faults remotely.
• Highly detail-oriented and organized, with the ability to manage a high volume of concurrent cases.
• Clear written and verbal communication skills for customer-facing quote and notification correspondence.

Responsibilities

• Monitor multiple portal platforms daily to identify faults and alarms that trigger production loss for O&M customers.
• Diagnose root cause of flagged issues and determine next steps, escalating to field technicians as needed.
• Initiate and prepare quotes for customers with identified system issues, coordinating pricing and scope with the Service Manager.
• Schedule technicians to visit sites once customer quotes are approved.
• Partner with field technicians to request RMAs and troubleshoot equipment issues remotely.
• Track open cases, quotes, and RMAs to closure with timely follow-up and status reporting.
• Identify and initiate T&M opportunities based on monitoring findings.
• Alert customers proactively to potential or developing production failures.
• Explore and apply AI tools to build agents or workflows that expedite monitoring reports and automate client notifications.
• Maintain detailed, organized records of site performance, open issues, and communication history across the portfolio.

Skills

C&I solar experience

Remote fault diagnosis

Customer-facing communication

Project tracking

Tools

PowerTrack

SolarEdge

SMA

Job description

Motive Energy seeks an O&M Performance Coordinator in Tustin, CA to monitor multiple portals, identify faults, and trigger production-loss alerts. You will initiate quotes, schedule technicians, and collaborate with field staff to request RMAs while maintaining rigorous documentation.

The ideal candidate brings deep C&I solar O&M experience, fluency with PowerTrack, SolarEdge, and SMA, and an interest in applying AI tools to streamline monitoring and client communications.