Software Technician (UMP)

State of Illinois; Springfield (IL); On-site; USD 65,000 - 93,000; Full time

Benefits offered by this job

Flexible work schedules

Vacation time

Pension plan

Public service loan forgiveness

Job summary

The State of Illinois in Springfield is seeking an entry level software technician to join the Department of Healthcare and Family Services' DoIT team. You will support the DoIT infrastructure and work in the Database Management unit, with opportunities to learn and grow in a public service environment.

The role emphasizes learning, teamwork, and adaptability across IBM mainframe tools and modern Microsoft environments, with a hybrid work arrangement and a focus on public service delivery.

Qualifications

• Two years of college in computer science, information technology, or related fields.
• Agency Upward Mobility program options may substitute coursework for experience.

Responsibilities

• Support DoIT and HFS software development activities under supervision.
• Assist in implementing vendor-supplied software strategies.
• Assist in system administration and software support tasks.
• Support data and library management utilities (IDCAMS, IEBCOPY, IEBGENER, SORT, FileManager).
• Resolve basic software problems and participate in evaluating new packages.

Skills

SQL

Data analysis

Technical communication

Team collaboration

Education

Two years of college in computer science/related field

Agency training program certificate

Tools

IBM Z/OS

TSO

JCL

IDCAMS

IEBCOPY

IEBGENER

SORT

FileManager

SQL

SharePoint

Job description

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We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID:58735

BPIS: 08127
Opening Date: 10/13/2026
Closing Date: 10/27/2026
Agency: Department of Healthcare and Family Services
Class Title:INFORMATION SERVICES SPEC I (21161)
Skill Option:Application Services- Information Technology- UMP Credential
Bilingual Option:None
Salary: Anticipated Starting Salary $5,834 monthly; Full Range $5,834-$8,307 monthly
Job Type: Salaried
Category:Full Time
Number of Vacancies: 1
Bargaining Unit Code:RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code:
Work Hours: Monday - Friday 8:30 a.m. - 5:00 p.m.
Anticipated Hybrid Work Schedule Availability: It is required that a person reports to the headquarters on this job position as necessary (could be weekly, monthly, or other schedule) dependent on operational need
Headquarter Location: 2200 Churchill Rd, Springfield, Illinois, 62702
Work County: Sangamon
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Department of Healthcare and Family Services (HFS) Bureau of Technical Operations (BTO) is seeking to hire an entry level software technician to join our team supporting the Illinois Department of Innovation and Technology (DoIT). The DoIT Team at HFS is leading a transformation to modernize the way citizens interact with the State of Illinois agency responsible for providing a wide variety of healthcare and family services/benefits to Illinois residents. This position involves supporting the HFS infrastructure in the Database Management unit. The ideal candidate will be ready to grow and learn in this position. If you possess these skills and experience, we invite you to apply for this position with DoIT!

Essential Functions

• Under immediate supervision, serves as a Software Technician for the Department of Innovation & Technology (DoIT), supporting the Department of Healthcare and Family Services (HFS) assisting in performing of professional assignments to support application development within the Bureau of Technical Operations (BTO)
• Assists in establishing strategies for the implementation of vendor supplied software
• Assists in conducting system administration and software support for computer software
• Supports data and library management utilities such as Integrated Data Cluster Access methodServices (IDCAMS), IEBCOPY, IEBGENER, SORT, FileManager, etc. utilized by the computersystem
• Receives notification and resolves basic software problems
• Assists in conducting comprehensive studies on new software packages
• Performs other duties as required or assigned which are reasonably within the scope of dutiesenumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with course work in computer science, application services, or directly related fields OR requires satisfactory completion of an agency sponsored training program
  • Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiencytests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification

Preferred Qualifications

• One (1) year of experience with IBM Z/OS mainframe using TSO, JCL and IBM-supplied utilities
• One (1) year of experience with Microsoft, such as Windows, Office, SQL, and SharePoint
• One (1) year of experience analyzing data
• One (1) year of experience preparing reports and other documentation
• One (1) year of experience communicating with others at a variety of technical knowledge levels
• One (1) year of experience maintaining satisfactory professional relationships with others

Conditions of Employment

• Requires the ability to verify identity
• Requires employment authorization to accept permanent full-time position with the State of Illinois
• Requires the ability to pass a position specific, agency required background check
• Requires self-disclosure of criminal history
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices
• Requires ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties
• Requires ability to lift and carry objects weighing up to 10 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds
• Requires ability to travel in performance of duties
• Requires ability to work outside of normal business hours to meet deadlines
  
  • The conditions of employment listed are incorporated and/or related to any duties included in the position description

About the Agency

At the Illinois Department of Healthcare and Family Services (HFS), we value staff as our greatest asset. We work in a spirit of teamwork to help millions of Illinoisans access high quality healthcare and fulfill child support obligations to advance their physical, mental, and financial well-being. We provide healthcare coverage for children and adults through Medicaid and other medical programs, and we help ensure that children receive financial resources from both their parents through Child Support Services. The HFS Office of the Inspector General investigates, audits and reviews program activity to ensure the integrity of our programs is maintained.

HFS is committed to promoting and preserving a workplace culture that embraces diversity, equity, and inclusion. We welcome and value employees with different backgrounds, life experiences, and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation. HFS is an equal opportunity employer.

Benefits Statement

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position)
• 10 -25 days of paid vacation time annually (10 days for first year of state employment)
• 12 days of paid sick time annually which carryover year to year
• 3 paid personal business days per year
• 13-14 paid holidays per year dependent on election years
• 12 weeks of paid parental leave
• Pension plan through the State Employees Retirement System
• Deferred Compensation Program – voluntary supplemental retirement plan
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

This title is within the Upward Mobility Program (UMP). General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Titles . To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).