Software Technical Support Engineer

ASPIRE TECHNOLOGIES INC; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Salary

Medical/Dental benefits

Bonus Structure

Great working environment

Job summary

ASPIRE TECHNOLOGIES INC is seeking an experienced, technical, and customer-focused Software Technical Support professional to join our team. The role requires Software Technical Support experience and familiarity with QuoteWerks, CRM software, and SQL to assist our global user base.

You will answer calls and tickets, stay current on QuoteWerks and integrated products, perform QA testing, and help deliver practical solutions.

Qualifications

• Software Technical Support experience required.
• Ability to handle irate customers and complex issues.
• Familiarity with CRM, accounting software, and SQL is a plus.

Responsibilities

• Answer incoming Phone Calls from Customers and Leads to assist in resolving questions or issues.
• Answering Technical Support Tickets and Emails.
• Staying Knowledgeable on the capabilities of QuoteWerks.
• Staying Knowledgeable on products and services that QuoteWerks integrates with.
• Quality assurance testing of updates to QuoteWerks and compatibility testing with updates of the products and services that QuoteWerks integrates with.

Skills

Technical support experience

Customer-focused

Problem solving

Team player

Tools

QuoteWerks

CRM software

SQL

Accounting software

Job description

ASPIRE TECHNOLOGIES INC is seeking an experienced, technical, and customer-focused Software Technical Support professional to join our team. The role requires Software Technical Support experience and familiarity with QuoteWerks, CRM software, and SQL to assist our global user base.

You will answer calls and tickets, stay current on QuoteWerks and integrated products, perform QA testing, and help deliver practical solutions.