Software Systems Engineer - IV/Senior UX Researcher

AmNet Services, Inc.; Irving (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading sensor and networking solutions provider seeks a talented Senior UX Researcher to join its team in Irving, Texas. The successful candidate will work with creative teams to enhance user experiences across devices. Responsibilities include creating customer journey maps, conducting usability tests, and collaborating with cross-functional teams. Candidates should have a Bachelor's in HCI, UX, or Usability and 5-10 years of experience in the field. A strong portfolio showcasing testing capabilities is essential.

Qualifications

• 5-10 years of experience as a UX Researcher/Usability Field.
• Strong portfolio demonstrating testing capabilities.
• Ability to manage multiple projects and adapt to changes.

Responsibilities

• Create customer journey maps based on feedback.
• Conduct usability testing and document results.
• Work with product and design teams to incorporate feedback.

Skills

User experience research

Usability testing

Prototyping

Customer journey mapping

Cross-functional collaboration

Education

Bachelor's Degree in HCI, UX, or Usability testing

Tools

InVision

Justinmind

Axure

Job description

Overview

America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space. We design and manufacture sensors for storage tanks, water metering, energy metering, gas monitoring, and asset management. Our founders are hardcore telecommunications engineers with combined 200 + years of experience in designing, optimizing and performance engineering; for several mid – large wireless carriers internationally - that saw a need to provide low power, cost efficient sensors to collect data, create alerts, and predict needed actions. We have combined these sensors with low power, wide area (LPWA) networking technologies to provide clients various options to decrease re-occurring costs associated with operating an IoT network of sensors and connected devices. We specialize in design, deployment, optimization, and support of these Networks. Whether an off-the-shelf or custom solution is needed, we’ll create a solution and push the data on the best cloud platform to fit your needs, including your own.

SUMMARY: Here at Verizon Labs, our passion is creating engaging and delighting user experiences and we’re looking for a talented Senior UX Researcher to join our growing team. You\'ll be working with creative, business and engineering teams to create engaging experiences for mobile, tablet, web and CE devices. Working with multiple groups to develop complex digital products will require “Out-of-the-box” thinking, a collaborative nature, and the ability to challenge the status quo while achieving the goal.

Responsibilities

• Create customer journey maps based on feedback from the customer, business and technology groups
• Develop an understanding of the attitudes and behaviors of our target market
• Document personas based on attitudes and behaviors of our target market
• Collect, analyze and summarize customer feedback from blogs, app stores, product feedback links and customer support reps
• Perform competitive analysis and analyze the competition
• Create recommended MVP direction for products based on user needs and insights
• Create screeners, manage recruiting process that target the right users
• Conduct concept and usability testing, document results and create insights and recommendations
• Perform heuristic analysis, wireframe analysis, card sorting exercises
• Create and analyze quantitative surveys data
• Work with product and design teams to incorporate testing feedback into the end experience
• Work in a cross-functional team of designers, product management, and copywriters to concept and develop solutions that are effective, authentic and innovative

Qualifications

• REQUIRED
• Bachelor\'s Degree required in HCI, UX or Usability testing
• 5-10 years’ experience as a UX Researcher / Usability Field
• Passion for mobile products and technology
• Strong portfolio that demonstrates testing capabilities
• Ability to rapidly perform usability tests to get feedback to the design and product teams
• Excellent organization skills with a proven ability to manage multiple projects and adjust to frequent changes and priorities
• Self-starter who can keep the big picture in mind, work through details, and sell ideas
• Team player who works well with others

Desired

• Prototyping capabilities with invision, justinmind or axure