Software Support Specialist I

CompuGroup Medical SE & Co. KGaA; Austin (TX); Hybrid; USD 61,000 - 68,000; Full time

Job summary

Join a forward-thinking company as a Software Support Specialist I, where you'll play a vital role in enhancing digital healthcare solutions. This entry-level position offers the chance to engage directly with customers, providing essential support and troubleshooting for software products. You'll create knowledge base articles and ensure customer satisfaction through effective communication and problem-solving. With a focus on career growth, this role offers a secure workplace and a comprehensive benefits package, including medical, dental, and vision coverage. Embrace the opportunity to contribute to a significant mission in the e-health sector while enjoying a flexible work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Employer Matching

Personal Time Off

Flexible Working Hours

Hybrid Work Options

Qualifications

• Minimum of one year customer service experience required.
• Ability to thrive in a high call volume environment.

Responsibilities

• Document customer cases in the CRM system clearly.
• Analyze and troubleshoot software product issues for customers.

Skills

Customer Service

Troubleshooting

Windows Operating Systems

Microsoft Office Suite

Communication Skills

Education

High School Diploma

Customer Service Training

Tools

CRM Systems

Job description

Join to apply for the Software Support Specialist I role at CompuGroup Medical SE & Co. KGaA

3 weeks ago Be among the first 25 applicants

Join to apply for the Software Support Specialist I role at CompuGroup Medical SE & Co. KGaA

Create the future of e-health together with us by becoming a Software Support Specialist I

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution

• Clearly documents customer cases in the CRM system and follows the processes established for CRM use cases
• Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products
• Consults directly with customers via phone, chat, and email and document customer interactions thoroughly, clearly, and concisely, using appropriate grammar and spelling
• Create knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality
• Must be able to set customer expectations and handle stressful situations when customers are frustrated or upset
• Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support
  
  

Your Qualification

• Must be available between the hours of 7AM – 7PM Central Time Monday through Friday
• Employees will be assigned an 8 hour shift between these hours.
• Minimum of one year customer service experience
• Ability to thrive in a high call volume environment and multi-task in a fast-paced environment
• Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems
• Ability to independently perform research using resources such as the internet and procedure manuals
• Microsoft Office Suite (Word and Outlook)
  
  

What You Can Expect From Us

• Purpose: Become part of an important missions. At the interface between healthcare and digitization we create the future of e-health.
• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.
• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.
• Security: We offer a secure workplace in a crisis-proof market.
• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.
• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more
  
  

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health.

Become part of a significant mission.

Remote positions are intended to be filled outside of the state of California, Colorado and New Jersey

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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