Software Support Specialist - Data & Insights Solutions

Tyler Technologies; Cincinnati (OH); Remote; USD 45,000 - 65,000; Full time

Job summary

An innovative firm is seeking a Software Support Specialist to assist clients using a cloud-based data platform. This role involves troubleshooting technical issues, supporting data analysis, and ensuring clients derive maximum value from the platform. With a focus on communication and problem-solving, you'll be a vital part of a team dedicated to enhancing client experiences. If you thrive in a dynamic environment and are eager to learn, this position offers a fantastic opportunity to grow within a forward-thinking organization committed to diversity and inclusion.

Qualifications

• Technical skills with a desire to learn and grow.
• Ability to explain technical information clearly.

Responsibilities

• Investigate client-reported issues and test solutions.
• Troubleshoot data and technical issues like ETL pipelines.
• Assist clients in data formatting for analysis.

Skills

Technical concepts understanding

Online applications proficiency

Web development basics

SQL knowledge

Python basics

Excellent communication skills

Stakeholder management

Problem-solving mindset

Job description

Software Support Specialist - Data & Insights Solutions

Unblocking stuck clients, solving technical problems with teammates, and documenting solutions are key aspects of this role. We seek diverse, high-performing team members to support clients using a cloud-based data platform, aiding data-sharing programs at various government levels.

Are you interested in this role? If yes, let's talk!

Why this job is important

Support Specialists act as product experts and technical advisors for users of Tyler data platforms, from the public to government data workers and internal teams. Your day may involve client communication, troubleshooting, and supporting data analysis and visualization efforts, ultimately helping clients trust and derive value from our platform.

Location

Remote

Responsibilities

1. Investigate client-reported issues and test solutions
2. Troubleshoot data and technical issues like ETL pipelines
3. Assist clients in data formatting for analysis
4. Participate in meetings to inform use cases
5. Leverage APIs to develop solutions
6. Maintain knowledge base and documentation
7. Teach clients to use platform features effectively
8. Provide Tier II support across divisions

Qualifications

We seek candidates with technical skills and a desire to learn:

• Understanding of technical concepts
• Proficiency with online applications and quick learning ability
• Knowledge of web development and programming basics (SQL/Python a plus)
• Understanding of data concepts and databases

Excellent communication and investigative skills are essential:

• Ability to explain technical info clearly
• Stakeholder management skills
• Ownership and problem-solving mindset

We value a positive attitude, accountability, and eagerness to learn and grow within Tyler.

Logistical Requirements

• Flexibility to work various shifts supporting different time zones
• Ability to pass a background check (Public Trust: Moderate)

About Us

Tyler Technologies provides software solutions to government entities, enabling efficient operations and transparency. With over 37,000 installations worldwide, we are recognized for growth and innovation. More at our website.

Our Culture and Diversity

We strive for an inclusive culture, valuing diverse backgrounds and experiences. We are committed to equity and continuous improvement.

Salary Range

Typically $45,000 - $65,000, depending on location and incentives.

Benefits and Compliance

We offer competitive benefits and require candidates to pass a federal background check due to the nature of the work.

Requisition Number: 2022-1940

Tyler is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available upon request.