Software Support Specialist - Data & Insights Solutions

Tyler Technologies; Chicago (IL); Remote; USD 45,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Software Support Specialist, where you'll tackle technical challenges and support clients using a cutting-edge cloud-based data platform. In this remote role, you'll be a product expert, engaging with diverse clients and helping them navigate data-sharing programs. Your daily tasks will involve troubleshooting, client communication, and contributing to documentation, all while working in a collaborative team environment. This is a fantastic opportunity to grow your skills and make a meaningful impact in the realm of government data solutions.

Qualifications

• Understanding of technical concepts and ability to learn new technologies quickly.
• Knowledge of web development principles and programming.

Responsibilities

• Investigate client-reported issues and test solutions.
• Troubleshoot data and technical issues, including ETL pipelines.
• Assist clients with data formatting for analysis.

Skills

SQL

Python

Technical Problem-Solving

Effective Communication

Job description

Software Support Specialist - Data & Insights Solutions

Unblocking stuck clients, solving technical problems with teammates, and documenting solutions are key aspects of this role. We are seeking diverse, high-performing team members to support clients using a cloud-based data platform for government data-sharing programs.

Why this job is important

Support Specialists serve as product experts and technical advisors for Tyler data platforms, engaging with a wide range of clients from public users to government data professionals. Daily tasks include troubleshooting, client communication, and supporting data analysis and visualization efforts.

Location

Remote

Responsibilities

1. Investigate client-reported issues and test solutions.
2. Troubleshoot data and technical issues, including ETL pipelines.
3. Assist clients with data formatting for analysis.
4. Participate in meetings to inform use cases.
5. Use platform APIs and programming languages to develop solutions.
6. Maintain a knowledge base and contribute to documentation.
7. Support clients and internal teams with knowledge and troubleshooting.

Qualifications

Technical skills and a desire to learn:

• Understanding of technical concepts and ability to learn new technologies quickly.
• Knowledge of web development principles and programming (SQL, Python a plus).
• Basic understanding of data concepts and database structures.

Communication and problem-solving skills:

• Ability to explain technical issues clearly.
• Effective stakeholder communication and advocacy.
• Ownership and initiative in resolving issues.

Attitude and work ethic:

• Self-starter, accountable, and team-oriented.
• Motivated to learn and grow within the company.

Logistical requirements:

• Flexible to work shifts supporting multiple time zones.
• Ability to pass background checks for high-security systems.

About Us

Tyler Technologies provides software solutions to government entities, enabling efficient operations and data-driven insights. With a global presence and numerous accolades, Tyler is committed to innovation, diversity, and inclusion.

Salary & Benefits

Salary range: $45,000 - $65,000, plus benefits supporting health and financial wellness.

Additional Notes

Candidate must pass a federal background check. Tyler is an equal opportunity employer and values diversity and inclusion.