Software Support Specialist - College and Career Readiness

Douglas County School District; Colorado; On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

HSA

FSA

Life insurance

Disability (short & long-term)

Critical illness plan

EAP

Retirement plans (401(k), 403(b), 457)

Job summary

Douglas County School District is seeking a Software Support Specialist for College and Career Readiness to enhance system organization and provide technical support to district staff. The role includes coordinating professional development, partnering with vendors, and driving system integration efforts.

The position requires a Bachelor's degree and strong communication, collaboration, and time-management skills. Regular full-time on-site work in Colorado with comprehensive benefits is offered.

Qualifications

• Bachelor's Degree (Required).
• Strong oral, written and interpersonal communication; ability to tailor messages for varying levels of tech literacy.
• Excellent PC software skills: MS Office and Google Suite.
• Proven ability to work with diverse stakeholders to achieve positive outcomes.
• Able to work with limited supervision and adhere to district policies.
• Outstanding organizational and time-management abilities.
• Fluent English communication and comprehension.

Responsibilities

• Support plan software integration and data extraction for district staff.
• Lead training sessions for staff on college and career readiness software.
• Coordinate and promote professional development opportunities.
• Project manage system integration initiatives and data workflows.
• Provide Level I/II support for the district software and assist with vendor collaboration.
• Collaborate with IT and vendors to implement improvements and fixes.
• Assist with state reporting support and knowledge base maintenance.

Skills

Office equipment

Communication skills

MS Office

Google Suite

Collaboration

Independence

Policy adherence

Time management

English proficiency

Education

Bachelor's Degree (Required)

Tools

Microsoft Office

Google Workspace

Job description

Software Support Specialist - College and Career Readiness

Job Description: Develop and enhance system organization in the form of project management especially as it comes to systems integration and enhancement. Provides prompt and courteous technical support and assistance to all district staff for the college and career readiness software. Assists in organization of professional development opportunities. Develops and promotes good community relations among various district and community clientele.

ESSENTIAL ENVIRONMENTAL DEMANDS

- Mostly clean and comfortable

ESSENTIAL PHYSICAL REQUIREMENTS

- Occasional lifting five (5) to ten (10) pounds
- Frequent sitting
- Occasional bending, squatting, or standing

Responsibilities

Support Student Success Directors with support plan software integration and data extraction. Assist with training sessions for district staff for the college and career readiness software. Assist with maintaining professional development opportunities, which may include requesting courses to be built in the professional development software, assisting users with registration and course navigation, and reviewing feedback from completed courses. Manage organization of Professional Learning Opportunities. Perform other related duties as assigned or requested. Project Manage system integration. Provide CDE Special Education State reporting support. Provide ongoing documentation and maintenance for knowledge base and self support resources. Provide Level I/II support for the district college and career readiness software. Assist in college and career readiness software integration with other systems such as Infinite Campus. Collaborate with the vendor(s) to discuss improvements, updates, and corrections for the software. Collaborate with the Information Technology office to develop on system data integration. Work Experience: Three (3) years of experience in software support preferred|Not Required

Not Required Certifications

Education: Bachelor's Degree (Required) Skills: Ability to use general office equipment, Advanced oral, written and interpersonal communication skills with the ability to tailor communications for varying levels of technology literacy., Computer application skills: Microsoft Office and Google Suite, Demonstrated ability to work collaboratively with all stakeholders to support positive outcomes, Has the ability to perform responsibilities without the necessity of close supervision, Observes all District policies and procedures, Strong organizational and time management skills, Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions

Position Type

Regular Primary Location: Wilcox One Year Only (Yes or No): No Scheduled Hours Per Week: 40 FTE: 1.00 Approx Scheduled Days Per Year: 260 Work Days (260 days indicates a year-round position. Time off [or Off-Track Days] are then granted based on the position. Any exceptions to the normal off-track time will be noted in the Additional Position Details section above, as scheduled work days.)

Salary and Benefits

Minimum Hire Rate: $75,450.85 USD Annual Maximum Hire Rate: $94,873.83 USD Annual Full Salary Range: $75,450.85 USD - $114,296.82 USD Annual All salary amounts listed above are based on a full-time (1.0) FTE. If applicable, part-time salaries will be prorated according to the assigned FTE.

• Benefits: This position is eligible for health, vision, dental, health savings account (HSA), flexible spending accounts (FSA), District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance, short and long-term disability, critical illness and accident voluntary insurance, employee assistance program (EAP), voluntary 401(k), 403(b) and 457 retirement plan options.
• There is also a voluntary 403(b) savings plan with up to 4% District match for up to 5 years from date of hire.
• Time Off Plans: This position is eligible for paid off-track, sick and personal time.

This position will be open until filled, but will not be open past: December 8, 2026.

About DCSD

Proud to Be DCSD - 65 Years of Excellence A career in Colorado's Douglas County School District is a chance to be part of something incredibly important and fulfilling. Spanning over 850 square miles, Douglas County School District offers a variety of communities ranging from small rural farm towns to large and fast-growing suburban neighborhoods. At the heart of it all is a love and dedication to family and a unity of purpose around ensuring that each and every one of our community’s 61,000+ students receives the education needed to have the brightest future possible.

Unity of Purpose

DCSD’s Board of Education adopted the following goals for our school district – and our leaders, educators and support staff work diligently to incorporate these values in everything they do.

• Academic Excellence
• Outstanding Educators and Staff
• Safe, Positive Climate and Culture
• Collaborative Relations with Parents and Community
• Financial Well-Being Students Are at the Center of What We Do

What we do

In Douglas County, we know that working in education is more than a job - it’s a calling. Every day our dedicated team of educators guides our community’s future leaders by encouraging them to ask questions, explore new ideas, and solve problems. Our school leaders and staff put students first in everything they do and work hard to ensure that our educators have the tools they need to provide every student the best education possible.

Every Student is Unique

In Douglas County, we understand that no two students are the same. Each has a unique learning style and needs. We also know that students want and deserve multiple options for life after high school. We support all students, whether their goal is to go on to a four-year college, join the military, or directly enter the workforce. We have the programs and know-how to ensure our students are successful in whatever they choose to do after high school.

Every Employee Matters

From our school principals and licensed teachers to our nutrition services staff and bus drivers, all DCSD employees touch the lives of students and every employee contributes to their success.