Software Support Representative

Incognito Software Systems Inc; Remote; USD 60,000 - 80,000; Full time

Job summary

A software solutions provider is seeking a Software Support Representative focused on AR/AP to join their Client Success Team. This is a collaborative role providing key insights and solutions to optimize financial processes, enhance customer relationships, and improve system efficiencies. Suitable candidates have a strong AR/AP background, excellent communication skills, and the ability to work effectively in a remote team environment. This position allows for impactful contributions to customer success and innovative problem-solving in software implementation.

Benefits

Comprehensive benefits package

Competitive compensation

Qualifications

• Experience in AR/AP ERP required, preferably in distribution or manufacturing.
• Strong understanding of billing and cash application workflows.
• Ability to use AI-tools for client communication.

Responsibilities

• Serve as primary point of contact for AR/AP inquiries.
• Build strong customer relationships and provide consultative insights.
• Develop and maintain knowledge base articles for AR/AP processes.

Skills

AR/AP ERP experience

Customer support experience

Exceptional communication skills

Time management skills

Collaborative teamwork

Tools

TrulinX ERP

Job description

Software Support Representative page is loaded## Software Support Representativelocations: United States - Ohiotime type: Full timeposted on: Posted 2 Days Agojob requisition id: R60395**Job Summary:**Tribute is seeking an Accounts Receivable / Accounts Payable (AR/AP) Subject Matter Expert (SME) to join our Client Success Team. This isn’t just a standard support role - as the AR/AP SME, you’ll serve as a trusted advisor to our customers and an internal resource to your peers, providing solutions, improving processes, and shaping best practices across the Support and Implementation teams.**Job Description:**## **KEY RESPONSIBILITES*****Customer-Facing Expert**** Serve as the primary point of contact for AR and AP-related customer inquiries, troubleshooting issues with billing, payment processing, and financial reporting.* Deliver clear, actionable consulting guidance on configuration, workflows, and best practices in TrulinX.* Partner with customers to optimize their financial processes and ensure accuracy and efficiency across AR and AP modules.***Collaborative Problem Solver**** Work closely with other SMEs, Implementation Specialists, and Developers to research and resolve complex accounting-related tickets.* Identify recurring customer challenges and collaborate with internal teams to develop documentation, training materials, or system improvements.***Documentation & Knowledge Building**** Develop and maintain up-to-date knowledge base articles and internal reference guides for AR/AP processes.* Participate in internal training sessions to upskill team members and share expertise in accounting best practices.***Customer Advocate**** Communicate professionally and proactively with customers, ensuring that resolutions are both timely and thorough.* Represent the customer perspective in discussions around product enhancements or process changes.***Trusted Advisor**** Build strong customer relationships through empathy, transparency, and consistent follow-through.* Offer consultative insight to help customers better understand financial data flow and reporting within the ERP system.## **Experience & Qualifications*** AR/AP ERP experience required, and experience within a distribution or manufacturing environment strongly preferred.* Experience in customer support, consulting, or financial systems troubleshooting is strongly preferred.* Strong understanding of billing, cash application, vendor payments, and reconciliation workflows.* Exceptional verbal and written communication skills, with the ability to translate technical details into customer-friendly guidance.* Ability and willingness to use AI-tools to improve efficiency and streamline client communications.* Strong multitasking, prioritization, and time management skills.* Ability to collaborate across departments and work effectively in a remote team environment.* Familiarity with TrulinX ERP or similar systems is a significant advantage.* Willingness to travel occasionally (up to 20%) for customer visits or training.At Tribute you’ll do more than just resolve support tickets - you’ll become a trusted partner to our customers and a key contributor to our team’s expertise. You’ll work alongside people who are passionate about technology, problem-solving, and creating meaningful impact for distributors. If you’re ready to use your accounting expertise to help customers strengthen their business operations and find real value in their ERP system, we’d love to hear from you.**Worker Type:**Regular**Number of Openings Available:**1locations: United States - TXtime type: Full timeposted on: Posted 30+ Days AgoYour community is comprised of many moving parts. From roads and buildings to public safety and school, each part of your community is vital to its continued success.At AssetWorks, we create the software solutions needed for communities to succeed. From managing fleet vehicles, infrastructure, and energy to tracking buildings and equipment, our software helps communities maintain high levels of safety and efficiency.AssetWorks employees are passionate about what they do and are always looking for new and better ways to solve problems through software in a dynamic, entrepreneurial environment. Working at AssetWorks is anything but ordinary. AssetWorks offers competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Come join the AssetWorks team. *AssetWorks is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.*