Software Support Engineer

Canonical; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Canonical is seeking a Software Support Engineer to work remotely across time zones, addressing complex issues in Ubuntu, kernel, Ceph, OpenStack, Kubernetes and related open source software. You will collaborate with field, support and product engineering teams, and contribute upstream fixes as needed.

The role emphasizes troubleshooting, deep-diving into difficult issues, and strong communication across global teams, with occasional international travel and active participation in open source

Qualifications

• Strong Linux and open source software experience.
• Experience programming on Linux in Python/Go/C/C++.
• Proven drive to learn unfamiliar tech and troubleshoot complex issues.
• Willingness to travel up to 4 times per year for internal events.

Responsibilities

• Resolve complex customer problems related to Ubuntu, kernel, Ceph, OpenStack or Kubernetes.
• Collaborate with Canonical Field, Support and product engineering teams; participate in upstream communities.
• Develop bug fixes, backport patches, and coordinate with upstream projects.
• Review code produced by other engineers.
• Work from home with international travel up to 10% for meetings, events and conferences.

Skills

Linux & open source

Programming on Linux (Python/Go/C/C++)

Willingness to learn & deep-dive

Travel readiness

Education

CS/STEM or similar

Job description

We are hiring a Software Support Engineer to…. …work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones. The role entails. Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software. Maintain a close working relationship with Canonical's Field, Support and product engineering teams. Participate in upstream communities. Develop bug fixes, backport patches, and work with upstream for inclusion. Review code produced by other engineers. Demonstrate good judgment in technical methods and techniques. Prioritize work and manage your time effectively against those priorities. Participate in team discussions to improve processes, tools, and documentation. Maintain clear, technical and concise communications. Work from home and travel internationally up to 10% of work time for team meetings, events and conferences.

What we are looking for in you.

• An exceptional academic track record.
• Background in Computer Science, STEM or similar.
• Experience with Linux and open source software.
• Experience with at least one of Python, Go, C or C++ on Linux.
• A drive to learn unfamiliar technology and deep-dive difficult issues.
• Willingness to travel up to 4 times a year for internal events.

Nice-to-have skills.

• You love technology and working with brilliant people.
• You are curious, flexible, articulate, and accountable.
• You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
• You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems.