Software Support Engineer

ProShip, Inc.; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Software Support Engineer to provide top-tier technical support for their innovative multi-carrier shipping solutions. This role involves troubleshooting, customer interaction, and the opportunity to participate in special projects. With a focus on problem-solving and communication, you'll be integral to ensuring customer satisfaction and enhancing the software experience. The company offers a vibrant work environment, competitive benefits, and the chance to grow your skills in a dynamic industry. If you're passionate about technology and customer service, this could be the perfect opportunity for you.

Benefits

Free employee lunch monthly

Company outings

Relaxed dress code

401(k) plan

Paid time off

Full medical, dental and vision benefits

10 paid company holidays

Qualifications

• Bachelor's degree or equivalent experience in Software Engineering or related field.
• Proficiency in VB.NET and VB Script is essential.

Responsibilities

• Provide Tier 2 and 3 support for ProShip software products.
• Debugging, testing, and implementing customer system modifications.

Skills

VB.NET

VB Script

Communication Skills

Troubleshooting

Analytical Skills

Problem-Solving

Basic SQL

Industry-Specific Knowledge

Education

Bachelor's degree in Software Engineering

Bachelor's degree in Computer Science

Bachelor's degree in Management Information Systems

Job description

ProShip, Inc. has an immediate opening for an ambitious, self-motivated Software Support Engineer who will be responsible for Tier 2 and or Tier 3 support of the ProShip software suite of products.

Location: Brookfield, WI or Remote

General Summary:

• Base salary + incentive opportunity
• Provide software support to customers for the ProShip multi-carrier shipping solution
• Potential for integration participation & special projects
• Great work environment including - free employee lunch monthly, company Brewer's outing, relaxed dress code (jeans every day!)

Responsibilities:

• Provide Tier 2 and or Tier 3 customer support and technical issue resolution
• Evaluate issues to be resolved using logical problem-solving techniques and create/obtain necessary relevant technical information to solve the customer's issue
• Debugging, testing and implementation of customer system modifications including scripting
• Provide feedback on customer needs and expectations to the development team, and marketing managers
• Deliver technical training internally and externally
• Responsible for technical documentation relevancy
• After-Hours rotation may be required (additional compensation provided)

Required Skills & Experience:

• Bachelor's degree in Software Engineering, CS, MCS, MIS or related field or the equivalent in a combination of education and work experience
• Excellent working knowledge/proficiency in VB.NET and VB Script
• Excellent communication skills, both written and verbal, able to communicate tactfully and effectively with customers and coworkers
• Exceptional troubleshooting, problem-solving and analytical skills, with the ability to gather relevant data, think analytically and solve problems under pressure
• Ability to quickly learn industry-specific knowledge and new technologies
• Basic SQL skills
• Experience in the shipping industry a plus

Physical Requirements:

• Must have the ability to withstand prolonged periods of sustained computer usage
• Able to handle stress and pressure of supporting our customers

Company Overview:

ProShip, Inc. is the most trusted global provider of automated multi-carrier shipping software. ProShip empowers its customers to ship at lightning speeds, stay carrier compliant 24/7/365 and build stronger-than-ever customer revenue streams. With over a decade of enterprise experience in the shipping and supply chain industry, ProShip’s time-tested technology and advanced functionality continues to remain unmatched.

What ProShip Offers YOU:

We offer a comprehensive benefits package that includes:

• Competitive salary and incentive structure
• Full medical, dental and vision benefits
• 401(k) plan
• 10 paid company holidays
• Vacation and sick paid time off

Disclaimer:

The above statements are intended to describe the general nature and levels of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

ProShip Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology and Customer Service

Industries

• Transportation, Logistics, Supply Chain and Storage, Technology, Information and Internet, and Software Development