Software & Hardware Support Engineer – Advanced Tech & Impact

Konik; Minneapolis (MN); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Profit-sharing bonus

Health insurance

Dental insurance

Vision insurance

HSA

401(k) with Roth

Paid time off

Life and disability insurance

Tuition reimbursement

Job summary

Konik is seeking a Software Support Engineer to provide advanced customer support for complex software and hardware systems used in high-power electronic test equipment in Minneapolis, MN. This role combines troubleshooting, software debugging, system integration, and clear customer communication to improve product reliability.

Responsibilities include diagnosing and resolving software/hardware issues, developing test procedures, documenting defects, and collaborating with engineering,

Qualifications

• Bachelor's degree or equivalent in a technical field.
• 5+ years of technical support, software, hardware, or engineering experience.
• Experience troubleshooting Windows-based systems, device drivers, network connectivity, and database connections.
• Strong problem-solving and customer-facing communication skills.
• Experience with Jira or Confluence for issue tracking.

Responsibilities

• Provide advanced technical support for customers using complex software and hardware systems.
• Troubleshoot software, hardware, networking, and system integration issues to minimize downtime.
• Identify, reproduce, and document software defects and work with engineering on solutions.
• Develop troubleshooting procedures, test plans, and technical documentation for updates.
• Integrate and validate software solutions on product hardware platforms.
• Create and maintain knowledge databases and service records.
• Collaborate with engineering, manufacturing, field service, and customers during testing and support activities.
• Support field service activities and customer deployments as needed.

Skills

Technical support

Troubleshooting

Software debugging

Customer communication

Cross-functional collaboration

Education

Bachelor's degree in Computer Science or related

Tools

Jira

Confluence

Job description

Konik is seeking a Software Support Engineer to provide advanced customer support for complex software and hardware systems used in high-power electronic test equipment in Minneapolis, MN. This role combines troubleshooting, software debugging, system integration, and clear customer communication to improve product reliability.

Responsibilities include diagnosing and resolving software/hardware issues, developing test procedures, documenting defects, and collaborating with engineering,