Software Support Engineer

IQE; Greensboro (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life and Disability Insurance

401k with company match

Career development

Employee Assistance Program

Wellbeing rooms

Job summary

IQE is seeking an IT Helpdesk Technician to provide first-line support and desktop assistance in a fast-paced manufacturing setting. You will handle user issues, install and configure Microsoft technologies, and document procedures for consistency across the team.

Role requires 2+ years in IT support, familiarity with Windows XP/98/2000, and network basics including Wireless APs. Strong communication and team collaboration are essential for success at IQE.

Qualifications

• Qualification in an IT discipline, or a minimum of 2 years’ experience in a similar role.
• Experience with Microsoft technologies (Installing, configuring, supporting, troubleshooting).
• Experience with Windows XP / 98 / 2000.
• Experience with networks including Wireless APs.
• Experience with HP hardware: laptops, desktops, switches and network hardware.
• Experience working within a manufacturing environment is desirable.
• Excellent communication and teamwork skills; ability to multi-task and prioritise.

Responsibilities

• First line support for Helpdesk system.
• Carrying out IT tasks and ensuring high quality work with good documentation.
• Ensure that all customer requirements are met in full and on time.
• Promoting innovation and ensure troubleshooting skills are of a high standard.
• To participate in both local and group wide projects.
• Adhering to all internal safety, HR, environmental and quality guidelines & procedures

Skills

Customer support

Troubleshooting

Team player

Communication

Prioritisation

Education

IT discipline qualification

Tools

Microsoft technologies

Windows XP/98/2000

Networking (Wireless APs)

HP hardware (laptops, desktops, switches)

Manufacturing environment experience

Job description

IQE is the leading supplier of compound semiconductor wafer products and advanced material solutions to the global semiconductor industry. IQE is essential to technology growth markets, as the only compound semiconductor epitaxy foundry with a global footprint and proven ability to manufacture at scale.

About the role

This role is responsible for providing an excellent technical service to the organisation’s users in a helpdesk environment along with providing desktop support, including some “out of hours” work especially during emergencies. participation in the standby rota, providing OOH support.

• First line support for Helpdesk system.
• Carrying out technical/IT related tasks and ensuring all work quality is of a high standard across the team. Supported with good documentation including quality process documentation.
• Ensure that all customer requirements are met in full and on time.
• Promoting innovation and ensure troubleshooting skills are of a high standard.
• To participate in both local and group wide projects.
• Adhering to all internal safety, HR, environmental and quality guidelines & procedures

About you

• Qualification in an IT discipline, or a minimum of 2 years’ experience in a similar role
• Experience with Microsoft technologies (Installing, configuring, supporting, troubleshooting)
• Experience with Windows XP / 98 / 2000
• Experience with networks including Wireless AP’s
• Experience with HP hardware: laptops, desktops, switches and network hardware
• Experience working within a manufacturing environment is desirable
• The ability to work closely and communicate well with all levels of operational, management and IT staff. Essential to be an effective team player.
• Customer support skills and work planning skills are essential along with the ability to multi-task and prioritise effectively.
• Commercial awareness is sometimes important to be able to prioritize customer requests

Why should you join us?

We have been awarded ‘Ones to Watch’ by Best Companies defined as ‘good levels of workplace engagement and showing promising signs for the future’.

We have established an Environmental, Social and Governance (“ESG”) Board Committee, that will oversee the execution of our ESG strategy.

We give back and have multiple initiatives underway supporting local and communities and global charities.

All our employees benefit from:

• Professional Development and career pathways
• Comprehensive health insurance offering medical, prescription, dental and vision coverage.
• Company paid Life and Disability Insurance.
• Long service awards 5, 10, 15, 20, 25 and 30 years
• Values-based recognition awards
• Employee Assistance Program (Free family, legal, financial and counselling support 24/7 Access)
• Access to workplace Mental Health First Aiders/wellbeing rooms
• 401k Plan with company match of up to 50% on the first 6% of the employee’s contributions