Software Support Engineer

Storage Solutions - A Jungheinrich Company; Erlanger (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary

Generous Paid Time Off

Medical, Dental, and Vision Benefits

401K with Company Match

Company HSA Contribution

Professional Growth Opportunities

Job summary

Storage Solutions - A Jungheinrich Company in Erlanger, KY is seeking a Software Support Engineer to blend technical problem-solving with customer-facing duties on the Invar Warehouse System. You will diagnose issues, collaborate across teams, and assist with testing and deployments.

Travel up to 25% and a 24/7 support mindset are part of the role, with compensation provided. A strong IT background and Windows/SQL skills are important.

Qualifications

• Degree in Computer Information Technology or Computer Science or equivalent.
• Strong verbal and written communication skills.
• Working knowledge of SQL and Windows environments required.
• C# .NET experience is a plus.

Responsibilities

• Serve as first line of support for customers via phone and email.
• Diagnose, troubleshoot, and resolve issues with IWS software.
• Maintain, track, and escalate tickets to ensure timely resolutions.
• Monitor production environments and address potential issues.
• Assist in testing new software releases and implementations.
• Set up development PCs and test servers for new deployments.
• Travel to customer sites up to 25% for on-site support and commissioning.

Skills

Strong communication skills

SQL knowledge

Windows environments

C# .NET experience

Independent & team player

Education

Bachelor's degree in Computer Information Technology or Computer Science

Tools

SQL

Windows OS

Job description

Description

Are you looking for a role where you can combine technical problem-solving with customer-facing responsibilities? At Storage Solutions (previously invar), we provide innovative supply chain and warehouse automation solutions to world-leading brands. As a Software Support Engineer, you’ll work with cutting-edge technology, grow your skills, and be part of a supportive, collaborative team.

Role

Software Support Engineer

Department

Automation

Location

Erlanger, KY

Overall Responsibilities

• Serve as the first line of support via phone and email for customers experiencing issues with our Invar Warehouse System (IWS) software.
• Collaborate with customers and internal teams to diagnose, troubleshoot, and resolve complex issues with IWS software packages.
• Maintain, track, and escalated support tickets as needed to ensure timely resolutions.
• Monitor customer production environments to identify and proactively address potential issues.
• Assist in testing new software releases and custom implementations, providing valuable feedback to the development team.
• Set up internal development PCs and test servers to support new implementations.
• Travel to customer sites (up to 25%) to deliver hands-on, on-site support, including commissioning, testing, and troubleshooting of automated warehouse equipment.

Knowledge & Skills Requirements

• A recommended degree in Computer Information Technology, Computer Science, or equivalent experience.
• Strong verbal and written communication skills.
• A working knowledge of SQL (preferred but not required) and experience with Windows environments (required).
• Experience with C# .NET is a plus.
• An ability to work both independently and collaboratively in a fast-paced environment

WORK CONDITIONS

• Travel up to 25% annually (domestic and international)
• Participate in the team’s ongoing 24/7 support of Invar customers (compensation provided).

Why work for Storage Solutions - A Jungheinrich Company?

Our greatest asset is our people. We have built a team of passionate intralogistics experts who collaborate and partner with distribution and fulfillment operations across North America and worldwide. We believe in providing tailored solutions for every square foot of an operation, and behind these solutions is a carefully selected team that shares our vision, culture, and core values.

We are committed to fostering a supportive and inclusive workplace where every team member can thrive. When you join us, you become part of a family that values your growth, well-being, and contributions. Together, we innovate, solve challenges, and celebrate successes.

Additional Benefits

• Competitive Salary
• Generous Paid Time Off
• Medical, Dental, and Vision Benefits
• 401K with Company Match
• Company HSA Contribution
• Professional Growth Opportunities