Software Support Analyst II

Northwest Educational Service District; Everett (WA); Hybrid; USD 94,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid leave

Tuition reimbursement

Long term disability

Basic life insurance

Retirement system

Deferred compensation

Flexible spending accounts

Employee assistance program

Job summary

The Northwest Educational Service District seeks a Software Support Analyst to provide consultation, support and resolution of Skyward-related issues for districts. You will interface with outside agencies, identify modification requirements, and help end users with training.

Qualifications include a Bachelor’s degree or equivalent, FBI background clearance, and payroll experience; telecommuting-eligible with travel to local districts as needed.

Qualifications

• Bachelor’s degree or equivalent education and work experience providing skills to perform essential functions.
• WSP/FBI criminal history background clearance.

Responsibilities

• Provide consultation, support and resolution of client problems in the use of the Skyward application software to meet client needs.
• Develop training curriculum and deliver training to end users and staff.
• Communicate effectively to build and maintain relationships to enhance the customer experience.

Skills

Payroll experience

Skyward experience

Customer support experience

Educational environment experience

Education

Bachelor’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field

Tools

Skyward School Management Software

Qmlativ

Job description

Northwest Regional Data Center
2121 W Casino Rd
Everett, WA 98204

The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.

The Software Support Analyst provides consultation, support and resolution of client problems in the use of the Skyward application software to ensure that client needs and information requirements are met. They provide mid-level knowledge of the Skyward software applications to interface with outside agencies and to identify requirements for application modifications. They develop training curriculum and deliver training to end users and other staff. The Software Support Analyst’s greatest asset is the ability to communicate with others and to develop and maintain relationships to further enhance the customer experience.

Required

• Bachelor’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field, or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job.
• WSP/FBI criminal history background clearance.

Highly preferred

• Payroll experience
• Experience working with Skyward School Management Software or Qmlativ as a district user
• Software-related customer support experience
• Experience working in an educational environment

Employment Conditions and Benefits

8 hours per day, Monday-Friday, 260 days per year. This position will be part of the Business team. Experience with payroll is considered an asset and would be beneficial in this role. The starting pay is set at 90% of the full salary range until proficiency is achieved. At 90%, the salary ranges from $94,286.40 to $106,204.80. Once proficiency is reached, pay increases to 100% of the salary range, which is $104,769.60 to $117,998.40.

Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position. This position is telecommute-eligible per Policy 5225.

Hazards: Potential hazards are present based on the fact that the position requires the incumbent to travel a significant amount. Hazards may include but are not limited to traveling alone, traveling in inclement weather conditions, varied road conditions, rush hour traffic, etc.

Benefits

Benefits: Medical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities.

Salary Range

$94,286.40 - $117,998.40

Location

Northwest Regional Data Center
2121 W Casino Rd
Everett, WA 98204

Position Summary

The NWESD aspires to be a racially and culturally inclusive staff that reflects the diversity of those we serve. We believe this strengthens our organization, stimulates creativity, promotes the exchange of ideas, and enriches staff engagement.

The Software Support Analyst provides consultation, support and resolution of client problems in the use of the Skyward application software to ensure that client needs and information requirements are met. They provide mid-level knowledge of the Skyward software applications to interface with outside agencies and to identify requirements for application modifications. They develop training curriculum and deliver training to end users and other staff. The Software Support Analyst’s greatest asset is the ability to communicate with others and to develop and maintain relationships to further enhance the customer experience.

Full Job Description

Qualifications

• Bachelor’s Degree in Education, Accounting, Business, Information Systems, Computer Science or other related field, or equivalent education and work experience which provides the skills, knowledge, and abilities to perform the essential functions of the job.
• WSP/FBI criminal history background clearance.

Highly preferred

• Payroll experience
• Experience working with Skyward School Management Software or Qmlativ as a district user
• Software-related customer support experience
• Experience working in an educational environment

Employment Conditions and Benefits

8 hours per day, Monday-Friday, 260 days per year. This position will be part of the Business team. Experience with payroll is considered an asset and would be beneficial in this role. The starting pay is set at 90% of the full salary range until proficiency is achieved. At 90%, the salary ranges from $94,286.40 to $106,204.80. Once proficiency is reached, pay increases to 100% of the salary range, which is $104,769.60 to $117,998.40.

Work is performed in an office environment, however, approximately 50 percent of this time may be spent working at the various school district locations. Routine travel is required to visit local school districts as well as for workshops and conferences. Sitting for extended periods of time working at a computer terminal is common. Lifts and carries a maximum of 15 pounds. Adequate manual and finger dexterity, hearing, speech and vision are necessary to perform the essential functions of this position. This position is telecommute-eligible per Policy 5225.

Hazards: Potential hazards are present based on the fact that the position requires the incumbent to travel a significant amount. Hazards may include but are not limited to traveling alone, traveling in inclement weather conditions, varied road conditions, rush hour traffic, etc.

Benefits: Medical Insurance; Dental and Vision insurance with 100% paid premiums for employee and eligible dependents; Annual Paid Leave - (20-25) Vacation days, (12) Sick days, (1) Floating Holiday, (13) observed Holidays, Bereavement Leave, Jury Duty Leave; Tuition Reimbursement; Long Term Disability; Basic Life Insurance; WA State Dept. of Retirement Systems Membership -Teachers' Retirement System (TRS) or Schools Employees' Retirement System (SERS); Deferred Compensation Program (DCP) offering 457 deferred savings plan; Flexible Spending Accounts for medical and dependent care; Voluntary Employees' Benefits Association (VEBA) participation; Employee Assistance Program; Professional Development opportunities.

Salary Range

$94,286.40 - $117,998.40