Software Support Analyst I - Frontline Public Safety Tech

Mark43; Massachusetts; Remote; USD 55,000 - 80,000; Full time

Job summary

Mark43 is on a mission to empower communities and their governments with new technologies that improve safety and quality of life. We build scalable software that first responders rely on.

We are looking for Software Support Analysts to join our team and be on the front lines of customer support, engaging with first responders and civilian staff to enhance their experience and understanding of our products.

Qualifications

• Minimum 2 years of professional software support experience.
• Proficient in Zendesk and Jira ticketing systems.
• Proficient with Microsoft Office and Google Suite; comfortable on Windows and MacOS.

Responsibilities

• Provided excellent customer support.
• Handled requests from customers via email, phone, and chat.
• Spent time troubleshooting and replicating software issues.
• Escalated issues to our engineering and project management teams.
• Assisted in the testing of new features as they are developed.

Skills

Customer support

Troubleshooting

Phone & chat support

Windows/MacOS

Microsoft Office

Google Suite

Weekend availability

Tools

Zendesk

JIRA

Job description

Mark43 is on a mission to empower communities and their governments with new technologies that improve safety and quality of life. We build scalable software that first responders rely on.

We are looking for Software Support Analysts to join our team and be on the front lines of customer support, engaging with first responders and civilian staff to enhance their experience and understanding of our products.