Software Support Analyst I - Public Safety Tech

Mark43; Oklahoma; Presencial; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Mark43 seeks a Software Support Analyst to join the front lines of customer support for public safety agencies. You will interact with first responders and civilian staff to improve product understanding and experience.

Our team values humble, curious candidates with strong problem-solving and communication skills. Expect collaboration across Mark43 and potential weekend/Eastern-time hours as needed.

Formación

• 2+ years of professional experience in software support.
• Humility, openness, and curiosity with strong troubleshooting skills.
• Clear and confident written and oral communication.
• Working knowledge of issue-tracking systems (Zendesk and/or JIRA).
• Proficiency with Microsoft Office and Google Suite.
• Experience with Windows and macOS.
• Interest in GovTech and public safety.
• Ability to work independently with minimal oversight.

Responsabilidades

• Provide excellent customer support via email, phone, and chat.
• Handle customer requests within internal SLA times.
• Troubleshoot and replicate software issues.
• Escalate issues to engineering and project management teams.
• Assist in testing new features as they are developed.
• Maintain strong knowledge of Mark43 products for users.

Conocimientos

2+ years software support

Excellent communication

Problem-solving mindset

Research and information-gathering

Written and verbal communication

Organizational multitasking

Customer empathy

Independent work

Herramientas

Zendesk

JIRA

Microsoft Office

Google Workspace

Windows

macOS

Descripción del empleo

Mark43 seeks a Software Support Analyst to join the front lines of customer support for public safety agencies. You will interact with first responders and civilian staff to improve product understanding and experience.

Our team values humble, curious candidates with strong problem-solving and communication skills. Expect collaboration across Mark43 and potential weekend/Eastern-time hours as needed.