Software Support Analyst

Freddie Mac; Lutz (FL); Remote; USD 63,000 - 75,000; Full time

Job summary

Freddie Mac is seeking a Software Support Specialist to facilitate resolution of support tickets and manage documentation for their software systems. With a focus on collaboration and organization, this role offers opportunities for career advancement in a flexible work environment. Candidates should possess strong analytical and communication skills, with at least two years of experience in a software support role.

Benefits

Comprehensive health, dental, and vision insurance

Retirement plan with a 3% match

Paid parental leave

Company-funded wellness resources

Pet insurance

Flexible remote work environment

Qualifications

• Minimum of 2 years of experience in a software support role.
• Experience in a veterinary or healthcare setting is preferred.

Responsibilities

• Serve as the primary point of contact for support tickets.
• Manage the lifecycle of tasks submitted to programmers.
• Create and maintain documentation for proprietary software.

Skills

Analytical skills

Problem-solving skills

Organizational skills

Communication skills

Education

Associate of Arts degree or higher

Tools

CRM software

Job description

Employer Industry: Veterinary Hospice Services

Why consider this job opportunity:
- Salary up to $75,000
- Comprehensive health, dental, and vision insurance plans
- Retirement plan with a 3% match and paid parental leave
- Company-funded wellness resources and pet insurance
- Opportunity for career advancement within the Innovation and Technology department
- Flexible remote work environment with occasional travel

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for support tickets submitted by users and triage issues effectively
- Collaborate with internal experts to resolve software-related inquiries and problems
- Manage the lifecycle of tasks submitted to programmers, including testing fixes and communicating resolutions to users
- Create and maintain documentation for the proprietary software system, ensuring it is accessible in the internal knowledge base
- Uphold the employer's core values in all interactions and tasks

What is Required (Qualifications):
- Minimum of 2 years of experience in a software support role
- Associate of Arts degree or higher preferred
- Proven experience using CRM software is advantageous
- Exceptional analytical, problem-solving, and organizational skills
- Strong oral and written communication abilities, with confidence in engaging across multiple departments

How to Stand Out (Preferred Qualifications):
- Experience in a veterinary or healthcare setting
- Familiarity with custom software and various digital communication platforms
- Ability to create detailed technical documentation effectively

#VeterinaryHospice #SoftwareSupport #RemoteWork #CareerGrowth #VeterinaryCare

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