Software Support Analyst

TEKsystems; Lehi (UT); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading technology services provider is seeking a Technical Support Specialist for a fully remote position. The role involves providing technical support, educating customers, and assisting in product testing. Ideal candidates will have at least one year of experience in technical support, strong communication skills, and the ability to learn quickly. Competitive hourly pay and a comprehensive benefits package are offered.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Qualifications

• 1 year of technical support experience.
• Ability to type a minimum of 50 wpm, prefers 60 wpm.
• Excellent written and verbal communication skills.

Responsibilities

• Provides technical support via telephone, email, and chat.
• Educates customers on the use of products.
• Assists in testing new and enhanced products.

Skills

Technical support experience

Excellent written and verbal communication

Ability to learn quickly

Typing speed (50-60 wpm)

Job description

*Must reside in one of the following states to qualify to work remote:* Colorado ,Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Michigan, Missouri, Nebraska, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming
*Essential functions:*
Provides technical support via telephone, email and chat.
Educates customers on the use of products.
Assists in testing new and enhanced products.
Accurately records and maintains incidents in accordance with department standards.
Champions customer issues from feedback stage through delivery of solution.
Assists Development and Implementation staff in resolving product issues.
Validates and reports customer submitted bug reports.
Participates in department team meetings.
Assists in special projects and other duties as assigned.
*Preferred Skills:*
1 year of technical support experience
Ability to type a minimum of 50 wpm, prefers 60 wpm
Excellent written and verbal communication (includes being a good speller)
Ability to learn quickly.
*Pay and Benefits*
The pay range for this position is $18.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on May 30, 2025.
About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.


The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.