Software Solutions Intern: Onboarding & Tech Support

NWU; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

NWU in Grand Rapids, MI seeks a technically minded student for an internship role to onboard external customers to the meter software agent and maintain the hosting environment. You will map customers and equipment, perform preventive maintenance, and resolve meter collection issues using a defined troubleshooting process.

You will analyze reports for large accounts to distinguish isolated device issues from broader network impacts, configure AR Data appliances, and keep thorough historical

Qualifications

• Currently enrolled in a bachelor’s degree program in a technology field (CS, SE, CE, IT, IS, Data Science) or related field.
• Strong problem solving and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to provide customer-focused end user support by phone and email.
• Strong attention to detail and ability to work independently.
• Willingness to learn new software, systems, and technical processes.
• Experience working with external customers or end users.

Responsibilities

• Onboard external customers to the supported meter software agent.
• Maintain the meter environment by mapping customers and equipment, adding and removing records, and performing preventative maintenance.
• Troubleshoot and resolve external customer meter collection issues using an established troubleshooting process.
• Analyze reports for large customer accounts to determine whether an issue is isolated to a single device or impacts a broader network or fleet.
• Build technical experience by configuring AR Data appliances.
• Maintain accurate documentation for historical and analytical purposes.
• Provide customers with fast, friendly, and amazing service.

Skills

Problem solving

Troubleshooting

Communication skills

Customer support

Attention to detail

Independent work

Willingness to learn

Experience with external customers

MS Outlook/Word/Excel

Education

Bachelor's degree in Computer Science, Software Engineering, Computer Engineering, Information Technology, Information Systems, Data Science, or related tech field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

NWU in Grand Rapids, MI seeks a technically minded student for an internship role to onboard external customers to the meter software agent and maintain the hosting environment. You will map customers and equipment, perform preventive maintenance, and resolve meter collection issues using a defined troubleshooting process.

You will analyze reports for large accounts to distinguish isolated device issues from broader network impacts, configure AR Data appliances, and keep thorough historical