Software Quality Assurance Analyst

NinthBrain; United States; On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) with matching

Parental leave

Disability insurance

Life insurance

Paid holidays & PTO

Phone/internet allowance

Remote work option

Job summary

Ninth Brain is seeking a QA Software Analyst to champion quality across the software platform. You’ll identify defects, document outcomes, and collaborate with developers to enhance performance and reliability.

You will execute manual and automated tests, contribute to test plans, and drive process improvements while ensuring the product delivers a strong user experience. Michigan-based and US-wide applicants considered.

Qualifications

• Bachelor's degree in CS/IT or related field or equivalent experience.
• 2–4 years of software testing or QA experience.
• 6+ months of remote work experience.
• Strong knowledge of QA methodologies and testing types.
• Experience gathering requirements to define testing objectives.
• Proficient in debugging techniques.
• Familiarity with Agile methodologies.
• Experience testing in the .NET framework.
• Understanding DevOps in SDLC.
• Detail oriented with a passion for quality.
• Strong problem solving and collaboration.
• Excellent analytical and communication skills.
• Able to work in a fast paced team.
• Self motivated and results driven.
• Certification like CST/Quality Engineer a plus.
• Proficiency with Jira Platform.
• Experience in EMS Industry.
• Experience with API testing tools (Postman, Hoppscotch).
• Hands-on experience with test automation (Playwright).

Responsibilities

• Quality Assurance & Testing: develop and execute test plans, cases and scripts to identify defects and ensure quality.
• Collaboration: work with PMs, Developers, and Designers to understand requirements and integrate features.
• Problem Solving: identify defects and troubleshoot with the development team.
• Process Improvement: improve QA processes with best practices and trends.
• Reporting: provide detailed reports on testing outcomes and impact.
• Client Focus: ensure final product aligns with client expectations.

Skills

QA methodologies

Requirements gathering

Communication

Problem solving

Team collaboration

Detail oriented

Education

Bachelor's degree in Computer Science/IT or related field

Tools

Jira

Postman

Hoppscotch

Playwright

API testing

Job description

This position is open to candidates who currently reside in Michigan. Applications from individuals outside of Michigan will not be considered.

Join Our Team as a QA Software Analyst at Ninth Brain! Are you ready to play a vital role in ensuring the quality and reliability of innovative software solutions? Ninth Brain is seeking a detail-oriented QA Software Analyst who is more than just a tester—they are a quality champion dedicated to enhancing our platform and delivering an exceptional user experience.

As a QA Software Analyst, you will:

• Ensure Software Excellence - Identify, document, and track bugs while ensuring our platform meets the highest quality standards.
• Collaborate with Developers - Work closely with our development team to understand features, troubleshoot issues, and improve product performance.
• Conduct Thorough Testing - Execute manual and automated test cases across various environments to validate functionality, usability, and security.
• Drive Continuous Improvement - Provide valuable feedback to refine processes, enhance efficiency, and ensure seamless user experiences.
• Maintain Ninth Brain's Standard - Uphold our commitment to delivering a reliable, user-friendly, and innovative platform.

Primary Responsibilities:

• Quality Assurance & Testing: Develop and execute comprehensive test plans, test cases, and test scripts to identify defects and ensure that our software meets all quality standards.
• Collaboration: Work closely with Project Managers, Developers, and Designers to understand project requirements, provide feedback, and ensure smooth integration of new features.
• Problem Solving: Identify, document, track software defects, and work with the defect, and work with the development team to troubleshoot and resolve issues promptly.
• Process Improvement: Continuously improve QA processes by incorporating industry's best practices and emerging trends in software testing.
• Reporting: Provide detailed and clear reports on testing outcomes, including bug severity and potential impact, to facilitate informed decision‑making.
• Client Focus: Ensure that the final product aligns with client expectations and enhances overall user experience.

What's required...

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• 2-4 years of experience in software testing or quality assurance
• 6 + months of experience working remotely
• Strong knowledge or QA methodologies and testing types
• Experience gathering requirements from stakeholders to define clear testing objectives
• Proficiency in debugging techniques to troubleshooting issues effectively
• Familiarity with Agile methodologies
• Experience with testing in the .NET framework
• Understanding of DevOps practices and their role in the software development lifecycle
• Detail‑oriented with a passion for improving product quality
• Strong problem‑solving skills and a collaborative mindset
• Excellent analytical and communication skills
• Ability to work effectively in a fast‑paced, team‑oriented environment
• Self‑motivated, results‑driven, and able to perform well under pressure
• Even better, if you have.. Certified Software Tester or Quality Engineer Certificate
• Proficiency with Jira Platform
• Experience in the EMS Industry
• Experience with API testing tool (e.g. Postman, Hoppscotch)
• Hands‑on experience with test automation tool (e.g. Playwright)

Does this sounds like you?

What you'll get...

• Competitive salary $60,000- $68,000
• Medical, dental, and vision coverage
• 401(k) retirement plan with company matching
• Parental Leave
• Disability Insurance
• Group and Voluntary Life Insurance
• A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
• Monthly stipend to offset phone and internet services for working remotely
• Monday to Friday schedule except when traveling for tradeshows
• Work from the comfort of your home office
• Stay connected with the team via phone, Zoom chat, and scheduled meetings
• Fun in-person company quarterly outings

Ninth Brain is a professional services firm that enables first responder organizations to focus on what's important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.