Software QA/Senior Test Analyst (Hybrid)

CareFirst BlueCross BlueShield; Baltimore (MD); Hybrid; USD 80,000 - 159,000; Full time

Job summary

CareFirst BlueCross BlueShield in the Baltimore area seeks an experienced software test professional to develop, modify, and execute comprehensive test plans for the PDMES system and Salesforce changes. You will ensure quality across functional, integration, regression and end-to-end tests and mentor junior testers to promote QA best practices.

The incumbent will collaborate with Product Owners, Business Analysts, and technical teams in a hybrid model, balancing on-site and remote work based on

Qualifications

• Knowledge of SDLC and test requirements.
• Excellent written and verbal communication skills.
• Experience with databases and defect tracking tools.

Responsibilities

• Analyze requirements to develop test strategies and data.
• Document defects and verify resolution across platforms.
• Mentor testers and support QA practices.

Skills

SDLC

Test design

Defect analysis

Communication

Databases

Microsoft Office

Attention to detail

Problem solving

Team mentoring

Education

Bachelor's Degree in IT/Engineering/CS

Tools

Salesforce

PDMES System

Defect Tracking Tools

Databases

Job description

Resp & Qualifications

Responsible for developing, modifying, and executing software test plans, test scenarios and test data for PDMES System and Salesforce Platform changes. Ensures software and system changes meet business and quality standards by performing functional, integration, regression and end-to-end testing across provider data and downstream systems. Identifies, documents and tracks software defects, partners with Product Owners, Business Analysts, developers, and technical teams to resolve issues, and validates production fixes. Supports release activities, monitors production jobs and interfaces to identify processing failures, performs root cause analysis, and verifies successful resolution. Develops a strong understanding of healthcare provider business processes, data integrations, and system workflows while mentoring junior testers and promoting quality assurance best practices.

Purpose

We are looking for an experienced professional in the greater Baltimore/Washington metropolitan area who is willing and able to work in a hybrid model. The incumbent will be expected to work a portion of their week from home and a portion of their week at a CareFirst location based on business needs and work activities/deliverables that week.

Resp & Qualifications

Responsible for developing, modifying, and executing software test plans, test scenarios and test data for PDMES System and Salesforce Platform changes. Ensures software and system changes meet business and quality standards by performing functional, integration, regression and end-to-end testing across provider data and downstream systems. Identifies, documents and tracks software defects, partners with Product Owners, Business Analysts, developers, and technical teams to resolve issues, and validates production fixes. Supports release activities, monitors production jobs and interfaces to identify processing failures, performs root cause analysis, and verifies successful resolution. Develops a strong understanding of healthcare provider business processes, data integrations, and system workflows while mentoring junior testers and promoting quality assurance best practices.

Essential Functions

• Analyze business and technical requirements, user stories, specifications, and change requests to develop comprehensive test strategies, test plans, test cases, and test data. Execute functional, integration, regression, end-to-end, and user acceptance testing for Salesforce and Provider applications. Research, troubleshoot, and document application defects and collaborate with Product Owners, Business Analysts, Developers, and technical teams to resolve issues.
• Document, analyze, and communicate test results, defects, and quality metrics using established defect tracking tools. Partner with Product Owners, Business Analysts, developers, and technical teams to investigate, reproduce, and resolve software defects. Perform retesting and regression testing to validate defect resolution and support application releases. Maintain testing documentation, test evidence, and traceability to ensure compliance with quality standards and SDLC processes.
• Guide and mentor team of testers in support of the projects and day-to-day to testing effort. This is also includes supporting and working with associates, contractors and third-party resources.

Supervisory Responsibility

Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.

Qualifications

Education Level: Bachelor's Degree in Information Technology, Engineering or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 5 years Experience in software development and/or testing.

Knowledge, Skills And Abilities (KSAs)

• Knowledge and understanding of software development life cycle (SDLC).
• Knowledge of software test requirements and protocols.
• Excellent communication skills both written and verbal.
• Ability to recognize, analyze, and solve a variety of problems.
• Knowledge of wireless communications and network systems.
• Advanced programming skills on a programming language.
• Working experience with databases.
• Knowledge of Microsoft Office products or equivalent.
• Attention to detail.

Salary Range

Salary Range: $80,280 - $159,445

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

Physical Demands

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship.