Software QA Engineer - Customer Acceptance Testing & Automation

Infosys; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Disability insurance

Health Care Reimbursement Accounts

401(k) plan

Paid holidays and PTO

Job summary

Infosys Public Services is seeking a Software QA Engineer to drive Customer Acceptance Testing and automation. The role covers developing SRS, updating specs, and producing test artifacts across Mail.dat/XML ecosystems.

Ideal candidates have 4+ years of manual and automated testing experience, proficiency in Python/Selenium, and familiarity with API testing tools. Travel may be required; Infosys Public Services offers broad benefits and career growth.

Qualifications

• Minimum 4 years of experience creating manual and automated test scripts (Python, Selenium, AFT).
• Experience with customer acceptance testing and documenting results.
• Production validation through smoke, regression and functional testing.
• Experience with data formats (CSV, XML, JSON) and relational databases.
• Experience with API testing tools (Postman, SoapUI) and Agile/Waterfall methodologies.

Responsibilities

• Develop SRS documents supporting functional requirements for Mail.dat and Mail.XML.
• Manage and update technical specifications and guides for new functionality.
• Lead Customer Acceptance Testing, develop test scripts, and document outcomes with artifacts.
• Provide MTAC/industry meeting participation and contribute to RTM documentation.
• Develop performance metrics to track CAT status and automate test scripts.
• Create training materials and SOPs related to CPPP applications.

Skills

Python

Selenium

AFT

SQL

APIs testing

Education

Bachelor's degree

Master's degree preferred

Tools

Postman

SoapUI

MS Excel

MS Project

Visio

Job description

Infosys Public Services is seeking a Software QA Engineer - Customer Acceptance Testing & Automation to join our team.

Position Description (scope Of Work Or Brief Narrative)

List of tasks to be performed:

• Develop software requirement specification (SRS) documents to support functional requirements affecting the technical file specifications (Mail.dat and Mail.XML).
• Manage, update, and maintain all currently supported technical specifications and guides and develop new ones as necessary in support of new or revised functionality across systems.
• Customer Acceptance Testing (CAT) to provide support to review Technical Requirement Documents (TRD), develop and update test scripts, perform customer acceptance testing, perform production validation through smoke testing and functional testing, document testing outcome and provide artifacts, provide TLSC documentation and Requirement Traceability Matrix (RTM).
• Provide expert personnel to meet with and participate in mail industry meetings/forums and Mailer Technical Advisory Committee (MTAC) workgroups, task groups and user groups.
• Development of performance metrics to track and report status of Customer Acceptance Testing.
• Automated test script development
• Develop training materials, Standard operating procedures (SOP) and guides as it relates to impacted CPPP applications.
• Other related duties as assigned.

Required Certifications, If Any

• ISTQB (CTAL-TAE); or ISTQB (CT-AI); or similar

Required Experience Level

• Experience in eliciting and documenting business process and requirement.
• Experience in analyzing business processes and recommending improvements.
• Minimum 4 years of experience in creating manual and automated test scripts (Python, Selenium, AFT, etc), performing customer acceptance testing or user acceptance testing; document test results, and providing test artifacts.
• Experience in performing production validation through smoke testing, regression testing, and functional testing; document test results, and providing test artifacts.
• Experience in working with data files and formats such as CSV, XML, JSON; and relational databases.
• Experience with MS M365 tools: MS Excel, Word, Project, Visio, Access, Workflow
• Hands‑on knowledge of scripting language such as SQL, Java, Python (optional)
• Experience with API Testing using tools like Postman, SoapUI, or similar
• Experience with software test management using Agile and/or Waterfall methodology.
• Experience using automation tools
• Software Testing certification is preferred.

Preferred Experience

• Mail.DAT and Mail.XML are fundamental to the electronic data exchange of mailing information. Experience with Mail.DAT, and Mail.XML specification (highly desired but not required).
• Demonstrated experience with automation testing tool using Artificial Intelligence (AI) or similar

Educational Requirements

• A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.