Senior Technical Business Analyst / Project Manager

Infosys; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays and PTO

Job summary

Infosys Public Services seeks a Senior Technical Business Analyst / Project Manager to join our team in delivering complex software and data analytics projects. The role emphasizes developing technical requirements, managing cross-functional teams, and ensuring delivery against MTAC and TSLC/SDLC standards.

The position requires strong experience in project management, business analysis, process documentation, and testing, with exposure to Mail.dat/XML/Electronic data exchange contexts.

Qualifications

• 4+ years' experience in technology or software development
• CBAP certification (preferred) or equivalent
• Experience with requirements management tools (ALM, VersionOne, JIRA, Confluence)
• Experience with software testing tools (UFT, Selenium)
• Experience with databases and analytics (MicroStrategy, Oracle SQL, Teradata)
• O365 suite (Word, Excel, PowerPoint, Project, Access, Visio, Teams, Power BI)
• Experience with TSLC/SDLC methodologies
• Experience managing IT projects using Waterfall and Agile methodologies

Responsibilities

• Project management and project oversight
• Develop SRS documents to support functional requirements affecting technical specs
• Maintain technical specifications and guides; develop new ones as needed
• Support CAT, develop/update test scripts, perform testing and document outcomes
• Attend MTAC and related meetings; participate in workgroups and user groups
• Develop performance metrics to track CAT status
• Develop automated test scripts
• Create training materials and SOPs for impacted applications
• Other related duties as assigned

Skills

Project management

Business analysis

Communication

Agile methodologies

Waterfall methodologies

Education

Bachelor's degree or foreign equivalent

Master's degree preferred

Tools

JIRA

Confluence

ALM

VersionOne

UFT

Selenium

MicroStrategy

Oracle SQL

Teradata

Power BI

O365 Suite

Job description

Infosys Public Services is seeking a Senior Technical Business Analyst / Project Manager to join our team.

Position Description (scope Of Work Or Brief Narrative)

• Project management and project oversight
• Develop software requirement specification (SRS) documents to support functional requirements affecting the technical file specifications (Mail.dat and Mail.XML).
• Manage, update, and maintain all currently supported technical specifications and guides and develop new ones as necessary in support of new or revised functionality across systems.
• Customer Acceptance Testing (CAT) to provide support to review Technical Requirement Documents (TRD), develop and update test scripts, perform customer acceptance testing, perform production validation through smoke testing and functional testing, document testing outcome and provide artifacts, provide TLSC documentation and Requirement Traceability Matrix (RTM).
• Provide expert personnel to meet with and participate in mail industry meetings/forums and Mailer Technical Advisory Committee (MTAC) workgroups, task groups and user groups.
• Development of performance metrics to track and report status of Customer Acceptance Testing.
• Automated test script development
• Develop training materials, Standard operating procedures (SOP) and guides as it relates to impacted CPPP applications.
• Other related duties as assigned.

Required Certifications, If Any

• Project Management Professional or Scrum Master Certification

Required Experience Level

• Minimum of 4 years’ experience, in technology or software development preferred.
• Experience as a business analyst, Certified Business Analysis Professional (CBAP) preferred.
• Experience with requirements management tools. (examples include Application Lifecycle Management (ALM), VersionOne, JIRA, Confluence)
• Experience with software testing tools. (examples include Unified Functional Testing (UFT), Selenium)
• Experience with database tools and developing analytics solutions using tools like MicroStrategy, Oracle SQL, Teradata
• Experience using O365 suite (Word, Excel, PowerPoint, Project, Access, Visio, Teams, Workflow, Power BI)
• Experience with client Technical Solution Lifecycle (TSLC), or other industry Software Development Lifecycle (SDLC) methodologies.
• Experience managing or leading IT projects using Waterfall and Agile Methodologies

Preferred Experience

• Mail.DAT and Mail.XML are fundamental to the electronic data exchange of mailing information. Experience with Mail.DAT, and Mail.XML specification (highly desired but not required).
• Demonstrated experience with automation testing tool using Artificial Intelligence (AI) or similar

Educational Requirements:

• A bachelor’s degree or foreign equivalent is required from an accredited institution. Will consider three years of progressive, relevant work experience instead of every year of education. Candidates who have completed a Master's degree program are strongly preferred.

The job entails sitting and working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face. Travel may be required as per the job requirements.

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.