Software Implementation Specialist (Information Systems)

Prevail Recruiting; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

A technology solutions firm is seeking a Software Implementation Specialist to lead the deployment and optimization of core agency technology platforms. This role is perfect for a systems-minded problem solver with experience in insurance technology. You will be responsible for overseeing system implementation, training employees, and ensuring seamless integration of platforms to support growth. A proactive mindset and strong communication skills are essential for success in this role.

Qualifications

• Experience with system configuration, integrations, and data migration.
• Strong understanding of P&C insurance workflows (commercial or personal lines).
• Experience leading or supporting software implementation projects.

Responsibilities

• Lead end-to-end implementation of new systems and technology initiatives.
• Serve as Subject Matter Expert for core systems and ensure adoption.
• Identify opportunities to leverage automation for improved speed and accuracy.

Skills

Communication skills

Problem-solving

Proactive mindset

Systems optimization

Tools

Vertafore solutions

ImageRight

AMS360

Applied Epic

Job description

💥Software Implementation Specialist (Information Systems)

Insurance Systems | Agency Technology | AI & Automation

Are you a systems-minded problem solver who thrives on implementing and optimizing technology? Do you enjoy turning software into a strategic advantage for the business?

We’re looking for a Software Implementation Specialist to lead the deployment, optimization, and ongoing administration of our core agency technology platforms. This role is ideal for someone who understands insurance systems and enjoys owning implementation from planning through adoption.

You’ll play a critical role in ensuring our agency management systems and technology ecosystem are configured, integrated, and fully leveraged to support growth and efficiency.

💥What You’ll Do

🔹Lead Software Implementation

• Own end-to-end implementation of new systems, enhancements, and technology initiatives
• Develop rollout plans, timelines, and adoption strategies
• Configure platforms to align with business structure and workflows
• Coordinate with vendors, IT partners, and internal teams
• Support data migration, testing, and go-live execution

🔹Serve as Our Internal Systems Expert

• Act as Subject Matter Expert (SME) for core platforms, including:
• Vertafore solutions
• ImageRight
• Manage system configuration, user access, permissions, and workflows
• Ensure data integrity and consistent system utilization across departments
• Identify opportunities to improve system functionality and performance

(Experience with AMS360, Applied Epic, or similar systems is highly transferable.)

• Improve how systems work together to reduce manual processes and duplication
• Support reporting capabilities and system-driven visibility
• Standardize platform usage across teams
• Help implement AI-enabled tools for policy checking, proposal building, workflow automation, and document processing
• Identify opportunities to leverage automation to improve speed and accuracy
• Stay current on emerging insurance technology trends
• Develop and deliver system training for employees
• Support onboarding of new hires
• Provide ongoing troubleshooting and guidance
• Ensure new tools and workflows are fully adopted and embedded into daily operations
• Experience leading or supporting software implementation projects
• Hands-on experience with insurance agency systems such as:
• Vertafore
• ImageRight
• AMS360 or Applied Epic
• Insurance agency or brokerage experience strongly preferred
• Strong understanding of P&C insurance workflows (commercial or personal lines)
• Experience with system configuration, integrations, and data migration
• Strong communication skills and ability to train users
• A proactive, solutions-oriented mindset

💥Why This Role Matters

Technology should drive performance — not create friction. In this role, you’ll help modernize our agency’s systems, improve adoption, and ensure our technology ecosystem supports long-term scalability and innovation.

If you’re energized by implementation, system optimization, and building smarter ways of working, we’d love to connect.