Software Implementation Specialist

Samtec; New Albany (IN); On-site; USD 85,000 - 110,000; Full time

Job summary

Samtec is seeking a Software Implementation Specialist in New Albany, IN, to partner with Engineering and IT on PLM and engineering workflow configurations. You will translate business needs into system configurations, create training materials, and support adoption across engineering teams.

The role is 100% onsite in New Albany, with a focus on requirements gathering, documenting processes, and delivering user guides and training sessions to ensure successful deployment and ongoing optimization

Qualifications

• Experience with engineering systems, enterprise applications, or configurable software platforms (PLM, ERP, MES, or similar).
• Ability to understand and map engineering workflows without being the system designer.
• Experience gathering requirements via interviews, workshops, or direct observation.
• Able to translate between IT/Engineering and end users.
• Strong written and verbal communication, capable of simplifying complex concepts.
• Experience creating documentation or training materials.
• Highly organized with cross-functional follow-through.

Responsibilities

• Partner with Engineering to understand workflows, design intent, pain points, and outcomes.
• Interview engineers and stakeholders to extract requirements and configuration needs.
• Configure PLM and engineering systems to align with needs using platform capabilities.
• Serve as primary user-facing owner for adoption, usability, and success of applications.
• Translate technical concepts into clear system configurations and work instructions.
• Develop and maintain user guides, standard work, and training materials.
• Support rollout planning, onboarding, and change management.
• Deliver training sessions, demos, and user support.
• Act as feedback loop between Engineering and IT for enhancements and issues.
• Help define best practices for PLM tools across engineering functions.
• Monitor adoption and usage trends to identify improvements.

Skills

PLM systems

Requirements gathering

Stakeholder interviews

Technical documentation

User training

Cross-functional collaboration

Process mapping

Education

Associate degree or higher in Engineering or CS

Tools

PLM software

ERP/MES systems

Office productivity tools

Job description

Job title: SOFTWARE IMPLEMENTATION SPECIALIST (ENGINEERING / PLM)

Summary/Objective: The Software Implementation Specialist partners with Engineering and IT to ensure successful adoption, configuration, and ongoing use of internally developed highly configurable PLM and engineering workflow applications. This role translates business needs, processes, and design intent into system configurations, documentation, and training materials.

This position will be 100% onsite here in New Albany, Indiana. This job will not provide relocation.

Essential Functions/ Responsibilities:

• 1. Partner closely with Engineering teams to understand workflows, design intent, pain points, and desired outcomes.
• 2. Interview engineers and functional stakeholders to extract requirements, process details, and configuration needs.
• 3. Configure PLM and engineering systems to align with departmental and functional needs using existing platform capabilities.
• 4. Serve as the primary “user-facing” owner for adoption, usability, and success of engineering applications.
• 5. Translate technical concepts and engineering processes into clear system configurations, work instructions, and documentation.
• 6. Develop and maintain user guides, standard work, and training materials.
• 7. Support implementation efforts, including rollout planning, user onboarding, and change management activities.
• 8. Deliver training sessions, demos, and office-hour-style support for Engineering users.
• 9. Act as a feedback loop between Engineering and IT, clearly communicating enhancement requests, usability issues, and adoption gaps.
• 10. Help define and refine best practices for using PLM and engineering workflow tools across multiple engineering functions.
• 11. Monitor system adoption and usage trends, identifying opportunities for improvement or additional enablement.

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities”

Required Experience:

• 1. Experience working with engineering systems, enterprise applications, or configurable software platforms (PLM, ERP, MES, or similar).
• 2. Strong ability to understand and map engineering workflows without being the system designer or product engineer.
• 3. Demonstrated experience gathering requirements through interviews, workshops, or direct observation.
• 4. Comfort translating between technical teams (IT/Engineering Systems) and end users.
• 5. Strong written and verbal communication skills, with the ability to simplify complex concepts.
• 6. Experience creating documentation, training materials, or work instructions.
• 7. High level of organization and follow-through across multiple functional stakeholders.

Preferred Education and Experience:

• 1. Associate degree or higher in Engineering, Computer Science, Information Systems, or a related field preferred.

Training required:

• 1. On the job training as appropriate.

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws.Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage