Software Implementation Consultant

EleVia Software; Minneapolis (MN); On-site; USD 70,000 - 90,000; Full time

Job summary

A software solutions provider in Minneapolis, MN seeks a Software Implementation Consultant to help customers maximize the value of their software. This role involves guiding onboarding processes, building relationships, and addressing customer challenges. The ideal candidate has at least 3 years of consulting experience, excellent communication skills, and familiarity with Deltek Vantagepoint. A full-time position with opportunities for growth, based in a collaborative environment.

Qualifications

• Minimum 3 years of consulting, training and/or support experience.
• Excellent verbal and written communications skills in English.
• Minimum 3 years direct Consulting and software integration experience.

Responsibilities

• Guide new customers through an onboarding process.
• Develop strong relationships with key customer stakeholders.
• Gather insights from customers and relay feedback.

Skills

Consulting experience

Verbal and written communication

Customer success

Troubleshooting

Presentation skills

Education

Post-Secondary Education Degree

Tools

Salesforce CRM

Deltek Vantagepoint

Job description

Overview

As a Software Implementation Consultant, you will play a critical role in ensuring EleVia customers maximize the value of the EleVia software. You will serve as a trusted advisor, helping AECO firms optimize their workflows, improve collaboration, and drive successful project outcomes. In addition to implementations, you will work closely with internal teams to create documentation for internal and external teams.

EleVia provides software for finance and field professionals in the architectural, engineering and construction market. We develop, deliver and support software to extend the value of the Deltek Vision and Vantagepoint ERP systems. Our products elevate and enhance key financial and operational processes — giving you valuable insight into project performance and profitability.

Responsibilities

• Guide new customers through an onboarding process, ensuring successful adoption of our software.


• Develop strong relationships with key customer stakeholders, providing best practices and proactive guidance.


• Act as the customer's advocate, addressing issues, providing solutions, and collaborating with internal teams to enhance the product experience.


• Gather insights from customers and relay feedback to the product and engineering teams to drive continuous improvement.


• Deploy, develop, and maintain technical solutions for all EleVia Software products.


• Update project tasks, individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles.

Qualifications

• Post-Secondary Education Degree


• Minimum 3 years of consulting, training and/or support experience, AECO experience preferred.


• Excellent verbal and written communications skills in English are mandatory


• Minimum 3 years direct Consulting and software integration experience.


• Experience in customer success, account management, sales support, or consulting in a software/SaaS company.


• Minimum 3 years of Deltek Vantagepoint required


• Strong communication and presentation skills to engage both technical and non-technical stakeholders.


• Ability to troubleshoot customer challenges and work cross-functionally to resolve issues.

Nice to have qualifications

• EleVia experience preferred but not required


• Experience working in or supporting Architecture, Engineering, or Construction (AEC) firms.


• Understanding of construction project lifecycles, document management, and compliance requirements.


• Experience understanding/writing of SQL functions/procedures/queries


• Prior experience in change management, software implementation, or workflow consulting.


• Knowledge of accounting principles and practice

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service

Industries

• Software Development and Financial Services

Location: Minneapolis, MN