Software Field Services Engineer

Schneider Electric; Chicago (IL); On-site; USD 86,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Flexible work arrangements

Paid time off

Retirement plan

Job summary

Schneider Electric’s NAM Secure Power Software Services team is seeking a Software Field Services Engineer to lead deployment, configuration, and support of our DCIM solutions across customer environments. You will work directly with customers, project teams, and internal stakeholders to drive successful implementations and long-term customer success.

Travel to customer sites (~50%) is required, with a focus on troubleshooting complex deployments, knowledge sharing, and delivering high-quality

Qualifications

• Bachelor’s degree in CS/IT/Engineering or related field.
• 3+ years of software deployment in data-center environments.
• Authorized to work in the United States on a full-time, ongoing basis.

Responsibilities

• Lead installation, configuration, and commissioning of DCIM software in remote and on-site environments.
• Own projects from kickoff to completion, ensuring high-quality delivery.
• Provide advanced troubleshooting of deployment issues and performance.
• Travel to customer sites (~50%), supporting complex deployments.
• Provide customer training and guidance on best practices.
• Develop and maintain deployment documentation and knowledge base.
• Collaborate with cross-functional teams and stakeholders.

Skills

DCIM deployment

Networking fundamentals

APIs integration

Education

Bachelor’s degree in CS/IT/Engineering or related field

Tools

Data Center Expert

IT Advisor

NetBotz

Job description

We are seeking a highly capable and customer-focused Software Field Services Engineer to join the NAM Secure Power Software Services team at Schneider Electric. In this role, you will lead the deployment, configuration, and support of our Data Center Infrastructure Management (DCIM) software solutions across customer environments.

You will work directly with customers, project teams, and internal stakeholders to drive successful implementations, troubleshoot complex issues, and ensure long-term customer success. This position requires a strong technical foundation, the ability to operate independently, and a proactive approach to improving delivery consistency and quality.

What will you do?

Software Deployment & Technical Expertise

• Lead installation, configuration, and commissioning of DCIM software solutions (including DCE, NetBotz, and related platforms) in both remote and on-site environments
• Take ownership of assigned projects from kickoff through completion, ensuring high-quality delivery and customer satisfaction
• Provide advanced troubleshooting and resolution of deployment issues, including system performance and configuration challenges
• Apply strong working knowledge of DCIM architecture and supporting infrastructure to ensure excellent service delivery

Customer Engagement & Enablement

• Serve as a primary technical point of contact during implementations
• Conduct customer training sessions and provide guidance on best practices, system usage, and ongoing maintenance
• Build strong customer relationships by demonstrating professionalism, technical credibility, and responsiveness

Documentation & Knowledge Sharing

• Develop and maintain documentation for deployments, configurations, and issue resolution
• Contribute to internal knowledge bases and standardization efforts to improve team efficiency and consistency
• Provide feedback on recurring issues and opportunities for process or product improvement

Travel

• Travel to customer sites as required to support complex deployments, troubleshooting, or escalations
• Typical travel averages ~50%, with occasional peaks depending on project needs

What are the key skills we are looking for?

Technical Skills

• Proven experience in software deployment, configuration, and troubleshooting in customer-facing environments
• Working knowledge of DCIM tools (e.g., Data Center Expert, IT Advisor, NetBotz) or similar enterprise monitoring platforms
• Experience with: Networking fundamentals, Communication protocols such as Modbus and SNMP, Microsoft Office suite for documentation, reporting, and customer communication, Experience with system integrations and APIs is a strong plus

Communication & Customer Skills

• Strong written and verbal communication skills
• Proven ability to engage effectively with customers and internal stakeholders
• Comfortable leading customer discussions related to implementation and technical topics

Work Style

• Self-motivated with the ability to manage multiple priorities and deliverables
• Strong team collaboration skills with the ability to contribute independently
• Detail-oriented with a focus on quality and customer satisfaction

What qualifications will make you successful?

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (or equivalent experience)
• 3+ years of related experience in Software products for data centers
• Applicants must be authorized to work in the United States on a full-time, ongoing basis. The company does not provide immigration sponsorship now or in the future.
• Must be able to travel.
• Strong problem-solving mindset with the ability to tackle difficult technical challenges independently
• Excellent communication skills to translate technical concepts for diverse audiences
• Collaborative approach to working with cross-functional teams and fostering client relationships
• Adaptability and resilience in fast-paced environments with shifting priorities

What's in it for me?

• Meaningful work where your technical expertise directly impacts customer success
• Growth opportunities in a specialized technical field with continuous learning
• Supportive team environment that encourages innovation and collaboration
• Exposure to advanced technologies and challenging problem-solving scenarios

Bring your technical talent to a team that values expertise and customer impact—apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: "We see you. We value you". It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

For this U.S. based position, the expected pay range is USD 86,400 - USD 129,600 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

• Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
• Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
• Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
• Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
• Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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