Software Engineering SMTS - Cloud Reliability

Salesforce, Inc.; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

Salesforce, Inc. is seeking a senior infrastructure engineer to design and operate the Cloud Platform Engineering stack. You will build automated, multi-account AWS environments with Terraform Enterprise, guardrails, and AI-assisted tooling to accelerate delivery across teams.

You will own core infrastructure modules, implement failover strategies, and contribute to observability, security, and reliability at scale, partnering with product teams to reduce toil and improve velocity.

Qualifications

• 7+ years in Software Engineering, SRE, or Platform Engineering in large-scale AWS environments.
• Expert-level Terraform: state at scale, module decoupling, continuous IaC delivery.
• Strong Python or Go for custom tooling and AWS SDK integrations.
• Deep AWS core services: IAM, VPC, Cloud WAN, EKS/ECS, Lambda, DynamoDB — multi-region active-active DR.
• GitOps-driven deployments with automated guardrails baked into enterprise pipelines.
• Active practitioner of AI-assisted development (Claude Code, Codex, Cursor, Gemini or equivalent).

Responsibilities

• AWS Infrastructure Vending Machine: Own AFT as Terraform Enterprise SME; automate multi-region, multi-account provisioning via AWS Organizations and Control Tower.
• Enterprise Golden Modules: Author, test, and version-control a library of secure, pre-approved Terraform modules; translate compliance requirements into Sentinel/SCP policies.
• CI/CD & Guardrail Integration: Embed automated security scanning, Policy-as-Code enforcement, and cost guardrails directly into developer PRs; use AI to surface risk and remediation suggestions.
• Resilience & Active-Active Delivery: Implement automated failover across AZs and regions using Cloud WAN, ARC, and FIS; lead Game Days.
• Agentic ChatOps & Slack Integration: Wire provisioning pipelines and AI agents into Slack for real-time intelligence and zero-touch operations.
• AI-Augmented IaC: Use AI coding assistants as primary tools to author, review, and validate infrastructure code.
• Observability Platform: Build centralized logging, metrics, and tracing; define and enforce SLOs/SLIs.
• SRE Advisory: Advise internal teams on observability best practices and resilience architecture.

Skills

Terraform

Python/Go

AWS

GitOps

AI-assisted development

Tools

Terraform Enterprise

AWS SDK

Prometheus

Grafana

Datadog

Job description

Job Category Software Engineering Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

The Cloud Platform Engineering team builds and operates the highly available, active-active cloud infrastructure that powers Salesforce at scale. We treat our internal platform as a product — obsessing over developer velocity, automation-first design, and a strict "No Ticket-Ops" philosophy. We are a lean team at the leading edge of platform engineering — AI tools in every workflow, Slack as our enterprise WorkOS, and agents wired into our GitOps pipelines. We move fast, we automate everything, and we expect you to do the same.

The Shared Team DNA

We are "T-shaped" engineers with distinct focus areas who learn from one another. Every member shares a passion for:

• Platform-as-a-Product: Internal engineers are our customers — their DX and velocity come first.
• Eradicating Toil: Recurring issue? Write the automation. Ship code, don't file tickets.
• Shift-Left Security: Compliance and guardrails baked into the code by default — never bolted on.
• SRE Mindset: Engineer for failure. Self-healing systems. 99.999% availability.
• Deep Observability: Rich telemetry, distributed tracing, automated alerting — proactive, not reactive.
• AI-Native & Agentic: AI tools in every workflow, agents in every pipeline.

Non-negotiable.

About the Role

You are the engineer who builds the cloud infrastructure engine. Partnering across platform teams, you design and deliver the infrastructure vending machines and reusable IaC modules that empower internal product teams to provision fully governed, multi-account AWS environments in 15 minutes, not two weeks . You own your domain like a product — understanding customer pain, reducing friction, and shipping solutions.

Your Impact – Responsibilities

• AWS Infrastructure Vending Machine: Own AFT as Terraform Enterprise SME; automate multi-region, multi-account provisioning via AWS Organizations and Control Tower.
• Enterprise Golden Modules: Author, test, and version-control a library of secure, pre-approved Terraform modules; translate compliance requirements into Sentinel/SCP policies.
• CI/CD & Guardrail Integration: Embed automated security scanning, Policy-as-Code enforcement, and cost guardrails directly into developer PRs — leveraging AI to intelligently surface risk, suggest remediations, and evolve the ruleset continuously.
• Resilience & Active-Active Delivery: Implement automated failover across AZs and regions using Cloud WAN, ARC, and FIS; lead Game Days simulating catastrophic failure.
• Agentic ChatOps & Slack Integration: Wire provisioning pipelines and AI agents into Slack for real-time intelligence, ChatOps control, and zero-touch operations.
• AI-Augmented IaC: Use AI coding assistants (Claude Code, Codex, Cursor) as primary tools to author, review, and validate infrastructure code at speed.
• Observability Platform: Build centralized logging, metrics, and tracing (Prometheus, Grafana, ELK, Datadog); define and enforce SLOs/SLIs.
• SRE Advisory: Advise internal teams on observability best practices, alerting strategies, and resilience architecture — trusted advisor, not CloudOps.

Minimum Qualifications

• 7+ years in Software Engineering, SRE, or Platform Engineering in large-scale AWS environments.
• Expert-level Terraform: state at scale, module decoupling, continuous IaC delivery.
• Strong Python or Go for custom tooling and AWS SDK (Boto3/Go SDK) integrations.
• Deep AWS core services: IAM, VPC, Cloud WAN, EKS/ECS, Lambda, DynamoDB — multi-region active-active DR.
• GitOps-driven deployments with automated guardrails baked into enterprise pipelines.
• Active practitioner of AI-assisted development (Claude Code, Codex, Cursor, Gemini or equivalent) as daily workflow.

Preferred Qualifications

• AWS certifications (Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty).
• Experience with AWS Control Tower, Account Factory for Terraform (AFT), or custom account vending.
• Hands‑on chaos engineering: AWS FIS, Gremlin or equivalent Game Day experience.
• Experience building agentic pipelines or AI-integrated developer tooling.
• Familiarity with Slack platform development, Bolt SDK, or ChatOps automation.
• Background in FinOps, Policy‑as‑Code (Sentinel, OPA), or secrets management (Vault).

What We Value

• Bias for Action: Recurring issue? You write the automation. You ship code, you don't file tickets.
• Extreme Ownership: The platform is mission-critical. You own your domain end-to-end, no hand-offs.
• Risk Mitigation: Natural skepticism toward complexity; you find single points of failure before you find you.
• Documentation as Code: Runbooks, ADRs, and processes live in the repo — always current, never stale.
• AI Amplifier: You wire tools together to eliminate toil permanently and bring strong opinions on how AI accelerates platform engineering.
• Agentic Mindset: Slack is your command center. You build for it, automate through it, and live in the agentic future of work — today.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agent