Software Engineering SMTS

Salesforce, Inc.; Indiana; On-site; USD 120,000 - 180,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Software Engineer to design and build high‑performing agent architectures using Agentforce, Agent Script, and NGA, integrating with Salesforce CRM and external platforms.

You will mentor juniors and drive architectural decisions in a fast-paced, AI‑driven environment. You will work on production systems supporting thousands of users, with a focus on scalability, observability, and delivery through bi-weekly releases.

Qualifications

• Minimum 6+ years of software engineering experience.
• Strong backend development in Java, Python, or similar languages.
• Experience with AI/ML frameworks and large language models.

Responsibilities

• Design and build sophisticated agent architectures for production systems serving 15,000+ users.
• Architect multi-node orchestration and complex agentic workflows.
• Lead memory and context management for personalized experiences.
• Develop RAG patterns, retrieval strategies, and prompt engineering techniques.

Skills

Java

Python

C++

C#

RESTful APIs

GraphQL

AI/ML frameworks

Prompt engineering

Education

Bachelor's degree in Computer Science, Software Engineering, or related field

Tools

Git

Docker

Kubernetes

Terraform

CI/CD (Jenkins, GitHub Actions, Spinnaker)

Job description

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Agents and AI are fast evolving technologies. The Agentic Selling Team within Digital Experience Technology is building production AI agents that transform how Salesforce's global sales organization operates. As Customer Zero for Agentforce, we pioneer agent development patterns that influence product strategy and define enterprise AI standards. We are looking for a Senior Software Engineer who thrives in a fast-paced environment, delivers high-quality solutions independently, and drives technical excellence. You will architect and build sophisticated agent systems using Agentforce, Agent Script, and New Graph Architecture while integrating with Salesforce CRM, Data Cloud, and external platforms.

What You'll Actually Be Doing

• Design and build sophisticated agent architectures using Agentforce Builder, Agent Script, and NGA for production systems serving 15,000+ users
• Architect multi-node agent orchestration, sub-agent patterns, and agentic workflows for complex sales use cases.
• Lead implementation of agent memory systems, context management, and conversation state handling for personalized experiences
• Develop and optimize RAG patterns, retrieval strategies, and prompt engineering techniques to improve agent quality and accuracy
• Build scalable integrations connecting agents to Salesforce Data Cloud, Einstein, MuleSoft, and external APIs and MCP.
• Design and implement content ingestion pipelines processing structured and unstructured data (PDFs, web content, documents) for agent knowledge bases
• Drive platform migrations (e.g., Graph to Agent Script, legacy to NGA) while maintaining zero downtime for production systems
• Implement agent observability, monitoring, and debugging capabilities to track conversation quality and user satisfaction
• Mentor junior engineers through code reviews, technical guidance, and knowledge sharing
• Make critical technical decisions on agent design patterns, performance optimization, and scalability
• Work in an Agentic Agile engineering model leading design discussions, implementation, and delivery of major features
• Participate in architecture reviews and contribute to technical roadmap planning
• Lead UAT efforts, production deployments, and maintain high availability standards through bi-weekly release cycles

You're Our Person If...

• 6+ years of development experience as a software engineer with demonstrated growth in technical complexity and scope
• Strong experience with backend development in Java, Python, or at least one object-oriented compiled, statically-typed language (C++, C#)
• Deep knowledge of AI/ML frameworks and hands-on experience working with large language models (e.g., OpenAI, Anthropic, Claude, Gemini, Llama)
• Proven experience with prompt engineering, RAG architectures, and building production LLM-based applications or agents
• Experience with conversational AI, chatbots, or agent development platforms (Agentforce experience strongly preferred)
• Experience with cloud infrastructure (e.g., AWS, GCP, Heroku) and designing scalable, distributed system architectures
• Proficiency in data processing, vector databases, embeddings, semantic search, and retrieval optimization
• Strong understanding of Salesforce platform (Apex, LWC, Data Cloud, Platform Events) or equivalent enterprise platform experience
• Experience with RESTful APIs, GraphQL, event-driven architectures, and microservices patterns
• Bachelor's (or) Master's degree in Computer Science, Software Engineering, or related STEM field with strong competencies in algorithms and data structures
• Excellent verbal and written communication skills with ability to influence technical decisions and collaborate across organizations
• Strong experience in test-driven development including unit testing, integration testing, and end-to-end automation for AI systems
• Proven ability to debug complex production issues, optimize system performance, and resolve customer-impacting problems
• Experience with developer tools such as Git, Docker, Kubernetes, Terraform, CI/CD pipelines (Jenkins, GitHub Actions, Spinnaker)
• Track record of mentoring engineers and elevating team technical capabilities
• Experience delivering large