Software Engineering SMTS - Brain Team (REMOTE)

Salesforce, Inc.; San Francisco (CA); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Salesforce, Inc. is seeking a Software Engineer for the Brain team within Qualified to help build Piper, our flagship AI SDR product for qualifying leads and booking meetings.

You will help design, implement, and maintain agents powering Piper for enterprise-scale customer deployments. Collaborating with product, AI, and platform teams, you’ll shipped features from architecture to production, emphasizing reliability, performance, and a strong user experience in a fast-paced, startup-like

Job description

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Engineering at Qualified

Engineering at Qualified is a high-ownership, high-velocity environment where engineers ship customer-facing product to real enterprises at scale. We're building at the frontier of AI + product: developing agentic software and embedding AI directly into our platform, using modern toolchains and processes that help engineers move faster while staying focused on high-impact problem solving.

Following our acquisition by Salesforce, we continue to operate with the pace and ownership of a startup, backed by the distribution, resources, and long-term runway of a global enterprise. Engineers have true end-to-end ownership from idea to production: scoping, implementation, testing, deployment, monitoring, and iterative improvement based on real customer feedback.

You'll work alongside a high-talent-density team that cares deeply about craft, performance, reliability, and user experience, and that raises the bar through collaboration, code review, and strong engineering principles. You'll make architecture decisions, solve meaningful system design challenges, and see your work land quickly with customers, without layers of approvals slowing you down.

The Role

The Brain team owns the intelligence layer behind Piper, our flagship AI SDR product for qualifying leads and booking meetings. Our team is responsible for building, maintaining, and upgrading the agents that power Piper to support new capabilities and model releases. We own the system prompts, model configuration, context layer, evals, and harness that powers Piper behind the scenes.

What You'll Do

You will work closely with product teams to build the products and features that allow our customers to bring their customer GTM strategy, CRM data, and guardrails together to deliver an on-brand, personalized, muilti-modal AI SDR agent experience to their website and email.

You will work closely with the AI