Software Engineering Manager: Delivery & Operations

Flack Global Metals; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

Flack Global Metals seeks a Software Engineering Manager to lead delivery, growth, and operational performance of the software team. You will drive project execution using Azure DevOps data, support recruiting, and manage the internal helpdesk and on-call rotations while partnering with Product Management to translate work into measurable business outcomes.

The role focuses on Dynamics 365 development, supplementary applications for commerce, and data/reporting initiatives, with emphasis on

Qualifications

• 3+ years of engineering management or technical leadership.
• Strong project management skills with a proven track record of delivering projects on time.
• Experience supporting hiring, interviewing, and building engineering teams.
• Proficiency with Jira and/or Azure DevOps for creating dashboards, reports, and burndown charts.
• Experience managing on-call rotations, helpdesk/support processes, and SLA tracking.
• Excellent communication and collaboration skills, especially when working with Product Management.

Responsibilities

• Lead the engineering team to deliver projects on schedule, manage timelines, remove blockers, and ensure high-quality execution.
• Support recruiting efforts, source candidates, conduct interviews, and help fill open engineering roles.
• Build and maintain dashboards and reports in Azure DevOps; share burndown charts, velocity, and team progress metrics with leadership.
• Partner with Product Managers to define and track product success metrics and demonstrate how engineering work improves outcomes.
• Manage the internal helpdesk and on-call rotation, ensuring timely responses across severity levels and consistent SLA adherence.
• Report operational metrics (response times, resolution rates, SLA compliance) and drive continuous improvement.
• Mentor engineers and foster a culture of accountability, collaboration, and delivery.
• Collaborate cross-functionally to align engineering execution with business priorities.

Skills

Engineering management

Project management

Hiring & interviewing

Communication & collaboration

Leadership

Tools

Jira

Azure DevOps

Job description

Flack Global Metals seeks a Software Engineering Manager to lead delivery, growth, and operational performance of the software team. You will drive project execution using Azure DevOps data, support recruiting, and manage the internal helpdesk and on-call rotations while partnering with Product Management to translate work into measurable business outcomes.

The role focuses on Dynamics 365 development, supplementary applications for commerce, and data/reporting initiatives, with emphasis on