Software Engineering Manager

KION Group; United States; Hybrid; USD 129,000 - 162,000; Full time

Benefits offered by this job

Performance development

Mentorship program

Succession planning

Job summary

Dematic, a global leader in warehouse automation software, is seeking a Software Engineering Manager to lead a team delivering WCS solutions across customer projects. You will guide staffing, project execution, and customer engagement while driving continuous improvement and engineering excellence.

Responsibilities include overseeing multiple projects, collaborating with cross-functional teams, and serving as a senior escalation point for customers. Travel up to 15% may be required.

Qualifications

• Bachelor's degree in CS/SE or related field.
• 8+ years in software engineering in industrial automation or related.
• 3+ years people management or leadership.
• Experience leading teams for software project delivery.
• Strong customer-facing communication and stakeholder management.
• Ability to manage multiple concurrent projects and staffing.

Responsibilities

• Lead a software engineering organization for warehouse software solutions.
• Oversee staffing across a portfolio of customer projects.
• Collaborate to assess risks, staffing, schedules, and challenges.
• Monitor health metrics and drive improvements.
• Escalations management and customer relations.

Skills

People leadership

Project management

Stakeholder management

Software engineering

Customer facing

Agile methodologies

Education

Bachelor's degree in CS/SE

Job description

## Software Engineering ManagerApply: Hybrid: Wauwatosa, WI, United States: Bellevue, WA, United States: Henrietta, NY, United States: Grand Rapids, MI, United States: Atlanta, GA, United States: Full time: Posted Today: JR-0096302The Software Engineering Manager leads a team of software engineers responsible for the delivery of Warehouse Control System (WCS) solutions for customer projects. This position combines people leadership, engineering management, and project portfolio oversight to ensure successful project execution, employee development, and customer satisfaction. This role serves as a key customer-facing leader, partnering with internal and external stakeholders to ensure successful project delivery, proactive issue resolution, and a positive customer experience throughout the project lifecycle. The base pay range for this role is estimated to be $129,200.00 - $161,500.00 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.# **We offer:****People Leadership*** Lead, coach, and develop a team of software engineers and technical leaders through performance management, career planning, mentorship, and succession planning activities.* Foster a culture of accountability, collaboration, innovation, and continuous improvement.* Conduct performance reviews, establish development goals, and provide ongoing coaching and feedback.* Partner with Talent Acquisition and engineering leadership to recruit, interview, and hire software engineering talent.* Develop future technical and leadership talent through mentoring and growth opportunities.* Support workforce planning and organizational development initiatives.**Engineering & Project Portfolio Management*** Manage engineering staffing and resource allocation across a portfolio of concurrent customer projects.* Balance project priorities, engineering capacity, customer commitments, and organizational objectives.* Forecast engineering demand and provide recommendations for staffing and capacity planning.* Monitor project labor utilization, budget performance, and engineering execution metrics.* Partner with Project Managers, Account Management, Solution Development, and Engineering leadership to ensure successful project delivery.* Support project estimation efforts, scope reviews, technical risk assessments, and solution planning activities.* Ensure engineering resources are assigned effectively to meet project schedules and customer commitments.* Drive continuous improvements in project execution, resource planning, and engineering delivery processes.**Customer & Technical Leadership*** Serve as a senior escalation point for customer concerns, project execution challenges, technical risks, and resource conflicts.* Provide guidance and support to project teams for complex warehouse software implementations.* Collaborate with customers and project stakeholders to resolve issues and maintain strong working relationships.* Assist engineering teams in solution architecture reviews, execution planning, troubleshooting, and risk mitigation.* Partner with solution development and sales teams to support customer opportunities through technical consultation and engineering estimates.* Promote adherence to engineering standards, best practices, and quality expectations across project teams.* Build and maintain strong customer relationships by providing leadership, responsiveness, and proactive communication throughout project execution.# **Tasks and Qualifications:****What We Are Looking For****Required Qualifications*** Bachelor's degree in Computer Science, Software Engineering, Engineering, or related technical discipline.* 8+ years of software engineering experience in industrial automation, warehouse execution/control systems, material handling, or related industries.* 3+ years of people management or technical leadership experience.* Experience leading technical teams responsible for software project delivery.* Experience managing multiple concurrent projects and balancing competing priorities.* Strong customer-facing communication and stakeholder management skills.* Demonstrated experience managing engineering resources, project staffing, and project forecasting through either formal people leadership or project lead responsibilities.* Strong analytical, problem-solving, organizational, and decision-making skills.* Demonstrated customer-facing leadership experience, including managing customer expectations, resolving escalations, and building collaborative relationships with project stakeholders.**Preferred Qualifications*** Experience managing/leading teams responsible for WCS, WES, WMS, EMS, or industrial automation software solutions.* Experience supporting project estimation, solution development, and technical proposal activities.* Knowledge of software development lifecycle, Agile methodologies, and software delivery best practices.* Knowledge of material handling systems and warehouse automation technologies.* Experience leading customer escalations and resolving complex project delivery issues.**Job Specific Details*** Lead a software engineering organization supporting the implementation and delivery of warehouse automation software solutions.* Manage a team of software engineers responsible for project design, development, testing, deployment, commissioning, and go-live support activities.* Oversee staffing and assignment of engineering resources across a portfolio of customer projects ranging from small enhancements to large-scale warehouse implementations.* Collaborate with project teams to assess project risks, staffing requirements, schedule impacts, and technical challenges.* Review project health and execution metrics to identify opportunities for improvement and proactively mitigate risks.* Support project teams with solution architecture reviews, execution strategy development, and issue resolution.* Facilitate cross-functional communication between engineering, project management, controls engineering, commissioning, account management, and customer stakeholders.* Manage engineering escalations and coordinate resolution of technical, resource, and project execution issues.* Provide input into project planning, engineering estimates, budget forecasts, and organizational capacity planning.* Drive standardization and process improvements that improve engineering effectiveness, delivery quality, and customer satisfaction.* Travel as required to support customer engagements, project reviews, engineering workshops, and critical project milestones (typically up to 15%).### About us**Dematic** is a global leader in supply chain automation solutions featuring advanced technologies and software that empower and sustain customer operations. With research and development engineering centers, manufacturing facilities, and service centers located in more than 26 countries, the Dematic global network of approximately 10,000 employees has integrated and supported automation solutions for many of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION, one of the world’s leading suppliers of industrial trucks and supply chain solutions**.**KION is shaping world trade – globally, regionally, locally – and ensures that its customers’ supply chains reach their full potential: efficient, smart, sustainable, and reliable with real-time traceability and high delivery speed. The company’s full spectrum of services includes industrial trucks, integrated automation technologies, AI-based solutions, and software as well as all related services. KION’s supply chain solutions enable the smooth flow of materials and information in our customers’ warehouses, production plants, and distribution centers in over 100 countries worldwide. The MDAX listed group is the largest manufacturer of industrial trucks in the EMEA region based on the number of units sold in 2023. Based on revenue for the year 2023, KION is the leading overseas manufacturer in China, and including domestic manufacturers, the third-largest supplier there. In the warehouse automation market, KION is the world’s leading provider based on 2023 revenue. At the end of 2024, more than 1.9 million industrial trucks of KION were in use by customers from all manner of sectors and of varying sizes on six continents. The group currently has more than 42,000 employees and generated revenue of approx. € 11.5 billion in the 2024 financial year.