Software Engineering LMTS

Salesforce; Seattle (WA); On-site; USD 140,000 - 170,000; Full time

Job summary

Salesforce is seeking engineers for Monitoring Cloud to architect, implement, deliver and operate telemetry services that run in the public cloud at massive scale. You will own large portions of the vision, from agents emitting data to back-end processing and fast queries for insights.

Joining this team means collaborating with engineering, product and design to build reliable, highly available observability features, while contributing to release plans and sharing progress through tech talks

Qualifications

• BS/MS in Computer Science required or equivalent.

Responsibilities

• Design, develop and deploy features to enhance observability services offered to Salesforce teams.
• Demonstrate effective service ownership by monitoring their own service and taking proactive actions when incidents happen.
• Interact with customers, understanding their requirements or issues and address them in a timely manner.
• Work with engineering and product leadership to evolve the feature roadmap by participating and contributing to release planning.
• Champion efforts to reduce engineering toil, by automating manual procedures and move code to config to enhance team productivity.
• Present your work at tech talks, cloud demos and engineering blogs to show case the work and iterate using feedback.

Education

B.S/M.S. in Computer Sciences

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Job Category

Products and Technology

Job Details

Monitoring Cloud is seeking engineers to architect, implement, deliver and operate our monitoring & analytic services that run in the public cloud at massive scale. Monitoring Cloud is an integral part of the Salesforce Infrastructure that provides key insights for all development teams to quickly detect and remediate incidents to ensure the highest availability of Salesforce products for our customers. This cloud owns the entire telemetry stack starting with the agents that emit, collect and ship telemetry to large-scale backend systems that store data and enable efficient and low-latency queries to provide valuable insights. We support all the key pillars of telemetry - metrics, logs, traces and events at massive scale. Our teams have built these services using a combination of open source technologies and home grown technologies, both of which were essential at Salesforce scale and this has been architected from the ground up to run efficiently in the public cloud. We are looking to add engineers, with experience building and owning distributed services, who can step up and own big chunks of this vision on these projects. You’ll be challenged to blend customer-centric principles, industry-changing innovation, and the reliable delivery of new technologies. You will work directly with engineering, product, and design, to create experiences that reinforce the Salesforce brand by delighting and wowing our customers with highly reliable and available services.

Responsibilities

Design, develop and deploy features to enhance observability services offered to teams in Salesforce Demonstrate effective service ownership by monitoring their own service and taking proactive actions when incidents happen Interact with customers, engaging in understanding their requirements or issues and address them in a timely manner Work with engineering and product leadership to evolve the feature roadmap by participating and contributing to release planning Champion efforts to reduce engineering toil, by automating manual procedures and move code to config to enhance team productivity Present your work at tech talks, cloud demos and engineering blogs to show case the work and iterate using feedback

Required Skills/Experiences

• B.S/M.S. in Computer Sciences