Software Engineering/Development: Information Systems Support Coordinator

Canfield; Parsippany-Troy Hills (NJ); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with 50% match

Discretionary bonus

Job summary

Canfield Scientific, Inc. in Parsippany, NJ is seeking a part-time Information Systems Support Coordinator. You will manage incoming support tickets, act as liaison between users and developers, and help create user guides.

There is emphasis on customer service, strong communication, and a user-centric approach in a fast-paced environment. Responsibilities include reviewing backlog themes, updating ticket statuses, reporting on volumes, and working with senior IS staff to escalate issues and

Qualifications

• Associate or technical degree or equivalent combination of education and experience.
• Proficiency in Microsoft Office and understanding standard computer system terminology.
• 2 years’ work experience, preferably in a customer service setting.
• Strong technical aptitude with a desire to understand software platforms.
• Ability to work independently under the guidance of a senior team member.
• Experience with ticket management systems (e.g., Jira, Zendesk, ServiceNow).

Responsibilities

• Assist in managing the incoming flow of support tickets, including reviewing support backlog themes, ensuring correct categorization
• Act as the primary interface between users and developers providing updates on ticket status
• Contribute to the creation and upkeep of how-to guides and documentation
• Provide basic reporting on ticket volumes and recurring trends to leadership
• Work closely with senior IS team members to ensure critical support issues are escalated and resolutions integrated back into development

Skills

Customer service

Communication

Technical aptitude

Independent work

Education

Associate degree

Tools

Jira

Zendesk

ServiceNow

Job description

Software Engineering/Development:
Information Systems Support Coordinator

We are seeking a part-time Information Systems Support Coordinator to join our growing team! The right individual is a team player, possesses strong communication skills, both verbal and written, is detail oriented, possesses a strong user-centric mindset, and performs productively in a fast-paced work environment.

Job Description:

• Assist in managing the incoming flow of support tickets, including reviewing support backlog themes, ensuring correct categorization
• Act as the primary interface between users and developers providing updates on ticket status
• Contribute to the creation and upkeep of how-to guides and documentation
• Provide basic reporting on ticket volumes and recurring trends to leadership
• Work closely with senior IS team members to ensure critical support issues are escalated and resolutions integrated back into development

Core Requirements:

• Associate or technical degree or equivalent combination of education and experience
• Proficiency in Microsoft Office and understanding standard computer system terminology
• 2 years’ work experience, preferably in a customer service setting
• Strong technical aptitude with a desire to understand software platforms
• Ability to work independently under the guidance of a senior team member
• Experience with ticket management systems (e.g., Jira, Zendesk, ServiceNow)

Canfield Scientific, Inc. is a core imaging lab providing custom photographic systems, image monitoring, and centralized analysis services for the pharmaceutical, biotechnology and cosmetic industries supporting global clinical trials providing primary endpoint data and supporting documentation. Canfield offers comprehensive benefits to its eligible full-time employees. These include paid days off, medical, dental, and vision insurance, may be eligible for a discretionary bonus, and a 401(k) plan with employer match (currently set at 50%). The anticipated salary range for the position is $17.00-$23.00 per hour. This is dependent upon consideration of multiple factors when determining a base salary such as a candidate’s experience, education, and current market conditions. If the role is eligible for full benefits, it will be discussed with you during the interview process. Canfield's imaging equipment leads the industry providing high-quality, registered, reproducible clinical images. This, together with proactive clinical image monitoring and a world class quality assurance regimen, sets the gold standard in image quality for clinical studies.