Software Engineer - Terraform Foundations

IBM; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid time off

Job summary

IBM is seeking a Software Engineer II with an SRE/release engineering background to help keep the Terraform-based platform reliable, observable, and scalable. You will work on release tooling, dashboards, and incident response while collaborating with cross-functional teams to improve performance and reliability.

Ideal candidates have 3+ years in SaaS production environments, experience with CI/CD, and strong communication skills.

Qualifications

• 3+ years of production experience in SRE, production engineering, release engineering, or backend engineering for SaaS platforms.
• Experience working with release or deployment pipelines (CI/CD).
• Experience with observability: metrics, logging, alerting, and dashboards.
• Ability to work independently, prioritize your own work, and deliver increasing scope on time and with high quality.
• Clear, empathetic communication and an eagerness to learn through humility and reflection.

Responsibilities

• Contribute to release safety and reliability.
• Make production measurable with dashboards, SLOs, and alerts.
• Improve the platform across Aurora PostgreSQL, Redis, Sidekiq, and Puma.
• Take part in incident response, join 24/7 on-call rotation after shadowing period.
• Work with Cloud Platform Engineering, Agent Core & Services, Web Engineering and feature teams.

Skills

SRE experience

CI/CD

Observability

Communication

Independent work

Education

None

Tools

Ruby on Rails

Go services

PostgreSQL

Redis

Sidekiq

Job description

Introduction

At IBM Software, we transform client challenges into solutions. Building the world's leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You'll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM's product and technology landscape. Here, you'l have the tools and opportunities to advance your career while creating software that changes the world.

The HCP Terraform Foundations group is made up of SREs and Software Engineers who keep HCP Terraform platform reliable, performant, and robust. Within Foundations, Production Engineering proactively improves the architecture, observability, and operational posture of the platform's foundational services and is Terraform's final escalation point when the platform is in trouble.

We are looking for a Software Engineer II with an SRE/Software background and an interest in release engineering. You will work on the systems every Terraform run depends on, and you will learn how the platform is built, run, and shipped.

Your role and responsibilities

Contribute to release safety and reliability

• Build and improve release pipeline tooling, canary signals, and verification so changes reach production safely.
• Contribute to database migration safety tooling.

Make production measurable

• Build and maintain dashboards, SLOs, and alerts for foundational services.
• Help ensure logs and telemetry reach the observability platform.

Improve the platform

• Deliver well-scoped improvements across Aurora PostgreSQL, Redis, Sidekiq, and Puma.
• Investigate performance bottlenecks and orchestration issues that span multiple services.

Take part in incident response

• Join our 24/7 on-call rotation after a shadowing period.
• Contribute to blameless incident reviews and follow through on the systemic fixes that come out of them.

Work as part of the team

• Partner with Cloud Platform Engineering, Agent Core & Services, Web Engineering, and feature teams.
• Share knowledge through code review and pairing. Improve runbooks, onboarding, and documentation.
• Present your work to the team and its leadership.

Required education

None

Required technical and professional expertise

• 3+ years of production experience in SRE, production engineering, release engineering, or backend engineering for SaaS platforms.
• Experience working with release or deployment pipelines (CI/CD).
• Experience with observability: metrics, logging, alerting, and dashboards.
• Ability to work independently, prioritize your own work, and deliver increasing scope on time and with high quality.
• Clear, empathetic communication and an eagerness to learn through humility and reflection.

Preferred technical and professional experience

• Experience with Ruby on Rails applications and PostgreSQL.
• Experience with Go services, Redis, and Sidekiq.
• Familiarity with cell-based architectures and multi-region deployments.
• Experience operating in regulated or compliance-driven environments, such as FedRAMP.
• Working knowledge of production databases and applications.
• Familiarity with application and infrastructure security best practices.
• Comfort using enterprise-approved generative AI tools, and the habit of critically checking their output.

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

• Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being
• Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs
• Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law
• Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals
• Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.