Software Engineer - Tech Support Night Shift

Kion Group; Grand Rapids (MI); Remote; USD 65,000 - 110,000; Full time

Job summary

A leading company is seeking a Software Support Engineer to provide second level customer support remotely. The role involves assisting engineers, troubleshooting technical issues, and may require on-site support. Ideal candidates should have a Bachelor's degree and experience in software and networking. The position offers competitive compensation and opportunities for career development.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• At least 2 years experience in software, network and/or hardware engineering positions.
• Experience in the Material Handling Industry preferred.

Responsibilities

• Assist engineers in integrating new systems and application quality testing.
• Provide technical support to customers on-site and troubleshoot server hardware.

Skills

Programming Languages

Networking

Education

Bachelor's Degree (Computer Science, Software Engineering, or related field)

Tools

Oracle

MS SQL

Windows

Job description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergencies requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.

What We Offer:

• Career Development
• Competitive Compensation and Benefits
• Pay transparency
• Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation:

The base pay range for this role is estimated to be $65,000 - $110,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

What you Will Do in This Role:

• Assist project and technical engineers in the integration of new systems
• Assist technical and development personnel in application quality testing
• Work on-site to install, commission, and test installation of material handling solutions
• Provide specified technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks, and other peripherals such as printers
• Review Sales and Estimating Functional Specification documentation
• Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
• Participate in an on-call rotation during non-business hours

What We Are Looking For:

• Bachelor's Degree (Computer Science, Software Engineering, or related field)
• At least 2 years experience in software, network and/or hardware engineering positions (preferably in the Material Handling Industry)
• Experience with Oracle databases
• Experience with MS SQL Database
• Experience with Windows operating systems