Software Engineer -- Tech Support Night Shift

Dematic; Grand Rapids (MI); On-site; USD 65,000 - 110,000; Full time

Job summary

A leading company in the logistics sector is looking for a Software Engineer for Tech Support on a night shift. The role involves providing remote customer support, troubleshooting technical issues, and collaborating with engineers. Ideal candidates will have a degree in Computer Science or Software Engineering and experience in software and hardware engineering. This position offers competitive compensation and opportunities for career development.

Benefits

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Qualifications

• At least 2 years of experience in software, network, or hardware engineering.
• Experience preferably in Material Handling.

Responsibilities

• Assist project and technical engineers with system integration.
• Provide technical support to customers on-site.
• Troubleshoot server hardware and Ethernet networks.

Skills

Programming Languages

Operating Systems

Networking

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Software Engineering

Tools

Oracle

MS SQL Server

Windows

Job description

Software Engineer -- Tech Support Night Shift

Join to apply for the Software Engineer -- Tech Support Night Shift role at Dematic.

Dematic is seeking a talented Software Support Engineer to provide remote, second-level customer support within Dematic's Customer Service team. The work schedule involves rotating 12-hour night shifts, four nights on and four nights off. The role requires close collaboration with customers, first-level technicians, and software/technical engineers to resolve customer issues. On-site support may occasionally be required during emergencies. Ideal candidates should have knowledge of multiple programming languages, operating systems, databases, and networking.

What We Offer

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn more: Dematic Careers

Dematic is an equal employment opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. This policy applies to all employment terms and conditions.

The estimated base pay range is $65,000 - $110,000, with final compensation based on location, education, experience, knowledge, and skills.

Responsibilities and Qualifications

What You Will Do:

• Assist project and technical engineers with system integration
• Support application quality testing with technical and development teams
• Install, commission, and test material handling solutions on-site
• Provide technical support to customers on-site
• Troubleshoot server hardware, Ethernet networks, and peripherals like printers
• Review sales and estimating documentation
• Travel approximately 5% to various locations in the US
• Participate in an on-call rotation outside regular hours

What We Are Looking For:

• Bachelor's Degree in Computer Science, Software Engineering, or related field
• At least 2 years of experience in software, network, or hardware engineering (preferably in Material Handling)
• Experience with Oracle databases
• Experience with MS SQL Server
• Experience with Windows operating systems

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industries: Transportation, Logistics, Supply Chain, Storage