Software Engineer, SupportHub

EnergyHub; United States; On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

100% paid medical for employees and a

401(k) with employer match

casual environment

flexibility to set your own schedule

free Citi Bike membership

gym subsidy

paid parental leave

education assistance program

Job summary

EnergyHub is hiring a Software Engineer I for the SupportHub team to support the Engineering department as we scale. You will work with engineering, stakeholders, and clients to identify root causes, respond to production issues, and build data-driven dashboards.

The role emphasizes collaboration across time zones and partners, experience with Python, Java, and TypeScript, and familiarity with AWS services, Git, and monitoring tools.

Qualifications

• Experience debugging issues by analyzing logs, data, and code.
• Experience with 3rd party APIs using Postman.
• Experience with full-stack web development and cloud environments.

Responsibilities

• Identify root causes of technical issues.
• Respond to production issues.
• Configure programs and data flows between EnergyHub and OEM/Utility partners.
• Configure and update data attributes when no UI is available.
• Build dashboards on top of our data warehouse to answer questions or provide insights.
• Identify and implement technical solutions to mitigate or correct known issues.
• Debug reported issues by looking at logs, data and code (Java, Python and TS).
• Contribute bug-fix PRs to the codebase.
• Create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.
• Other duties as assigned

Skills

Root cause analysis

Strong communication

Cross-team collaboration

Time zone awareness

Git version control

AWS CloudWatch

Sentry

Datadog

Postman

Python scripting

Fullstack web development

AWS ecosystem

Tools

Git

Postman

AWS CloudWatch

Sentry

Datadog

Python

Job description

About The Opportunity

We are hiring a Software Engineer I to our SupportHub team to further assist the Engineering department as we scale. EnergyHub is a growing organization, and as the third Support Engineer, you will have an outsized impact on defining this role within the company.

Main Responsibilities: What you’ll do

In this position you will work closely with Engineering, Internal Stakeholders, and Clients to:

• identify root causes of technical issues,


• respond to production issues,


• configure programs and data flows between EnergyHub and our OEM or Utility partners,


• configure and update data attributes when no UI is available,


• build dashboards on top of our data warehouse to answer questions or give the team insight into high-value opportunities,


• identify and implement technical solutions to mitigate or correct known issues,


• debug reported issues by looking at logs, data and code (most often in Java, sometimes in Python and occasionally TypeScript),


• contribute bug-fix PR’s to the codebase,


• create, update, and maintain Python scripts for data migrations, data cleanup, or process improvements.


• Other duties as assigned

Required Skills and Experience: What you need

• Ability to combine information gained from multiple sources to identify root causes,


• Strong organizational skills and an eye for calling out areas for improvement,


• Strong communication skills,


• Comfort working with internal teams as well as external partners,


• Comfort working across time zones and cultures,


• An understanding of code versioning concepts and experience with tools like git,


• Experience identifying and debugging issues using tools like AWS Cloudwatch, Sentry or Datadog,


• Experience working with 3rd Party API’s using Postman,


• Experience with a scripting language such as Python,


• Experience or familiarity with Fullstack web development,


• Experience with the AWS ecosystem (and/or other Azure/GCP/etc.)

Preferred Skills and Experience: Nice-to-haves

• Experience working on a level 3 support team


• Experience working with utilities and/or our many device partners

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.


• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team!


• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.


• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.


• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.

About EnergyHub

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power.

Company Benefits

• 100% paid medical for employees and a 401(k) with employer match.


• We offer a casual environment


• the flexibility to set your own schedule


• a fully stocked fridge and pantry


• free Citi Bike membership


• secure bike rack


• gym subsidy


• paid parental leave


• and an education assistance program.

EOE, Including Disability/Vets. Reasonable accommodations are available for individuals with disabilities throughout the application process. If you are a person with a disability needing assistance with the application process, please contact [e-mail].

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.

Notice To Third Party Agencies

EnergyHub understands the value of professional recruiting services. However, we are not accepting resumes from recruiters or employment agencies for this position. In the event we receive a resume or candidate referral for this position from a third-party recruiter or agency without a previously signed agreement, we reserve the right to pursue and hire those candidate(s) without any financial obligation to you.

The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience. This allows opportunity for growth and development within the role. The base salary offered is part of a total compensation package.

Base Salary Range

$90,000—$110,000 USD