Software Engineer ( ServiceNow Developer)

Sopra Steria; USA; Remote; USD 34.000 - 46.000; Vollzeit

Benefits dieser Stelle

Luxmed

Medicover Sport

Worksmile

educational platforms

languages learning platform

referral bonus

life insurance

certifications (paid by the company)

conferences

Tech Lunches

Communities (PM, Architecture,Security

local kindergarten

Zusammenfassung

Sopra Steria Polska ищет старшего разработчика ServiceNow для реализации и поддержки проектов в области ITSM. Требуется 4–5 лет опыта, глубокие знания ServiceNow, REST-интеграции и Flow Designer. Ожидается свободный английский, готовность к командной работе и взаимодействию с международными клиентами.

Вакансия предполагает работу в Польше, с возможными выездами. Компания предлагает конкурентное вознаграждение и преимущества, включая медицинское страхование, образовательные платформы и программы

Qualifikationen

• Опыт разработки в ServiceNow ~4–5 лет.
• Глубокие знания ITSM и платформы ServiceNow.
• Опыт с REST-интеграциями, IntegrationHub, Import Sets/Transform Maps и скриптингом.
• Умение переводить требования в конфигурации ServiceNow, анализировать проблемы и вносить изменения.
• Свободный английский (B2/C1).

Aufgaben

• Участвовать в внедрении, улучшении и доработке ServiceNow в рамках проектов.
• Разрабатывать и поддерживать рабочие процессы, каталоги и бизнес-правила.
• Настраивать интеграции и API, поддерживать обновления платформы.
• Документировать конфигурации и способствовать оптимизации.
• Сотрудничать с стейкхолдерами и Agile-командами.

Kenntnisse

ServiceNow development

ITSM

REST integrations

Flow Designer

GlideRecord scripting

Data modelling

Integrated testing

English communication

Tools

IntegrationHub

Import Sets/Transform Maps

Script Includes

CMDB

Jobbeschreibung

Описание

Sopra Steria is one of the largest players in the tech industry in Europe, known for its consulting, digital services and software development. We operate in nearly 30 countries in the world, hiring more than 55,000 employees. The Polish branch, as the Global Delivery Center, operates in Katowice since 2007 and has been growing ever since. Currently, our team consists of around 1,000 specialists. Within the Digital Platform Services department, our teams specialize in areas such as cloud, operating systems, virtualization, databases, backup or storage, as well as networking and security. We also have 1st line support consultants who speak French and English, but also Italian, Spanish, Portuguese and German. The Application Services department is responsible for areas such as software development, data engineering, testing services, CRM, ITSM and ERP platform integrations, as well as application management for customers in Scandinavia, Benelux, France, Germany, Switzerland and the UK.

Задачи

We are looking for a Senior Software Engineer (Senior ServiceNow Developer) to join the Sopra Steria Polska team and contribute to the projects for our clients. Note that we can only offer cooperation to people who are located in Poland and have EU citizenship. Participate in ServiceNow implementation, enhancement, and optimization projects. Analyze business requirements and translate them into scalable ServiceNow solutions. Design, configure, and develop solutions on the ServiceNow platform, primarily within the ITSM module. Develop and maintain workflows, integrations, catalog items, business rules, script includes, and other custom platform components. Implement new functionalities and enhancements in accordance with business and technical requirements. Troubleshoot complex issues, perform root cause analysis, and implement long-term solutions. Review, optimize, and refactor custom code to ensure performance, maintainability, and compliance with ServiceNow best practices. Support platform upgrades, patches, and releases, including testing and validation activities. Monitor and maintain integrations and APIs to ensure reliable platform operations. Maintain up-to-date technical documentation for configurations, integrations, and custom developments. Collaborate with stakeholders, consultants, and Agile teams to deliver high-quality solutions. Recommend and implement continuous improvements to enhance platform functionality, performance, and user experience.

Требования

Solid hands-on ServiceNow development experience, ideally around 4-5 years. Good knowledge of ITSM and the ServiceNow platform in general. Practical experience with CMDB, CI classes, relationships and data imports. Experience with REST integrations, IntegrationHub, Import Sets/Transform Maps and scripting. Good ServiceNow scripting skills: Business Rules, Script Includes, Client Scripts, GlideRecord, Flow Designer, etc. Understanding of data modelling and ability to translate functional/data requirements into ServiceNow configurations. Ability to analyse existing solutions, troubleshoot issues and independently implement moderate-complexity changes. Experience with upgrades, maintenance and day-to-day evolution of ServiceNow ITSM processes. Experience with Discovery, Identification and Reconciliation Engine (IRE), CSDM, Service Graph Connectors, Security Operations or ServiceNow instance consolidation would be an advantage, but is not required. Strong problem-solving and analytical skills. Fluent English B2/C1. Strong communication skills to collaborate with cross-functional teams. Proactive and detail-oriented. Ability to document processes and share knowledge effectively. Being open to occasional business trips abroad and visits in our office in Katowice.

Условия

BENEFITS (UoP):

• Luxmed
• Medicover Sport
• Worksmile
• educational platforms
• languages learning platform
• referral bonus,[copyrights
• life insurance
• certifications (paid by the company)
• conferences
• Tech Lunches
• possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)
• local kindergarten

DEVELOPMENT OPPORTUNITIES (B2B):

• Tech Lunches
• Worksmile
• possibility to join our Communities (Project Management, Architecture, Security, Process Management, Leadership, AI and Cloud)

ADDITIONAL: free parking, fresh fruits, workation.

The recruitment process for this position consists of two stages: a short phone call with a recruiter (30 min max) one-hour long interview on Teams (with both general and technical questions).

UOP: 12 000 -16 000 PLN gross/month; B2B: 100-140 PLN/h net + vat.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.