Software Engineer - L3 Support

Canonical; Columbus (OH); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player seeks a passionate Software Engineer for L3 Support, focusing on Linux-based infrastructure and applications. In this dynamic role, you'll tackle complex issues across the software stack, including kernel-level problems, while collaborating with diverse teams. This position offers the chance to contribute to customer success and innovation in a global remote work environment. With opportunities for learning and development, plus a competitive compensation package, this role is perfect for those eager to grow their careers in open source technology.

Benefits

Global remote work environment

Annual learning budget of USD 2,000

Performance bonuses

Wellness programs

Travel opportunities

Holiday leave

Parental leave

Qualifications

• Strong academic background in Computer Science or related fields.
• Experience with Linux and open source software is essential.

Responsibilities

• Resolve complex customer problems related to Ubuntu and open source software.
• Collaborate with support and engineering teams to develop bug fixes.

Skills

Linux

Python

Go

C

C++

OpenStack

Kubernetes

Ceph

Education

Bachelor's in Computer Science

STEM-related degree

Tools

Docker

KVM

LXC

QEMU

Job description

Join to apply for the Software Engineer - L3 Support role at Canonical

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include top public cloud and silicon providers, and industry leaders across sectors. The company is founder-led, profitable, and growing, with a global team of over 1200 colleagues in more than 75 countries, predominantly remote.

We are hiring a Software Engineer - L3 Support to work in a dynamic role involving Linux-based infrastructure and applications, covering all layers of the stack: bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph, Linux filesystems), networking (OVS, OVN, Core networking), OpenStack, Kubernetes, and open source applications. This role offers a chance to showcase broad engineering skills across Ubuntu and related open source software.

This position is ideal for a passionate Linux and open source enthusiast eager to build a career at Canonical, contributing to customer success, community, and innovation. The role involves troubleshooting complex issues, upstream bug fixes, and working across the software stack, including kernel-level problems. You will collaborate with support, engineering, and community teams, and may work remotely with occasional international travel.

Location: Remote, with teams across all time zones.

Key Responsibilities:

1. Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, Kubernetes, and other open source software.
2. Collaborate with Canonical's Field, Support, and Product Engineering teams.
3. Participate in upstream communities, develop bug fixes, backport patches, and contribute to upstream inclusion.
4. Review code from other engineers, demonstrate good judgment, prioritize tasks, and communicate clearly and concisely.
5. Work from home with international travel up to 10% for team meetings, events, and conferences.

Qualifications:

• Strong academic background in Computer Science, STEM, or related fields.
• Experience with Linux and open source software.
• Proficiency with Python, Go, C, or C++ on Linux.
• Willingness to learn new technologies and troubleshoot complex issues.
• Willingness to travel up to 4 times annually.

Preferred Skills:

• Passion for technology and teamwork.
• Curiosity, flexibility, articulate communication, and accountability.
• Interest or experience in Ubuntu Linux, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, databases, or distributed systems.

What We Offer:

• Global remote work environment with biannual in-person team sprints.
• Annual learning and development budget of USD 2,000.
• Competitive compensation with annual reviews and performance bonuses.
• Benefits including holiday leave, parental leave, wellness programs, travel opportunities, and more.

About Canonical: Canonical pioneers open source technology, publishing Ubuntu and supporting AI, IoT, and cloud innovations. We value excellence, diversity, and a collaborative work environment, with most colleagues working remotely since 2004. We are an equal opportunity employer committed to fostering an inclusive workplace.

Job Details:

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industry: Software Development